Report: #1023129

Complaint Review: Wen Haircare (By Guthy-Renker)

  • Submitted: Mon, March 04, 2013
  • Updated: Mon, March 04, 2013
  • Reported By: Marie-Ange — Montreal Quebec Canada
  • Wen Haircare (By Guthy-Renker)

    United States of America

Wen Haircare (By Guthy-Renker) STILL waiting on my refund! Internet

*Consumer Comment: Same problem

Show customers why they should trust your business over your competitors...

I ordered a sample for the 1st time in Oct. 2012.

Apparently, they enrolled me in automatic "replenishment" and a month later sent me products and took money from my credit card. I called to cancel my account and kept the package. I even asked for repeated confirmation that my account would be cancelled because I'd read online how they scam people and never close their accounts.

And early January 2013, sure enough, I get another 3 month supply and money is taken from my credit card. Fuming, I call and ask for money back, and extra to cover shipping costs.

I only get refunded for the shipping costs following the call. It is now March, it's been over 6 weeks, I keep calling, threatening to sue.

I keep getting reassuring customer service reps who tell me to call back in 2 weeks, because my return package hasn't been received yet. I'm pissed off and want my money back!! I am willing to join a class-action lawsuit. I've already been on a campaign to dissuade all of my acquaintances from ever doing business with Wen. They need to suffer.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 03/04/2013 08:25 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 Consumer Comment

Same problem

AUTHOR: Joyse - ()

They need a lesson in Customer Service.  Having same issues. Where are the refunds. Does Chaz Dean even care?

Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.