Complaint Review: West Alabama TV Cable
West Alabama TV Cable WATVC has horrible -cable -technical support - customer service. Hamilton, Alabama
*Author of original report: Much better service now
The past six months we've had service this last time, our modem randomly drops connection between midnight and 7am. Now, this would seem like a minor problem, and could possibly be fixed by replacing the modem. I have called technical support (which is a call center preforms technical support for multiple ISPs' customers). I have probably placed about 10 trouble tickets with this call center, and have only received one call-back from the actual technical, which told me not to use technical support if we had a problem. [continued below]....
When I had service the time before this, I kept calling and calling, and finally I got hold of 'Sue', which proceeded to tell me that the technician would not call me because I have a Mississippi phone number, and it would be long distance. So now I have my roommate's phone number on my account just for safety...
I am not trying to slander this company. I just want my internet service fixed.
We don't have any other options for internet service, or I would definitely switch in a heart beat. I call other providers every month, seeing if they have expanded service to our house, but no luck with that. West Alabama TV Cable should have a higher standard, instead of just taking advantage of them being the only internet provider to the outskirts of Hamilton.
Either lower the rates or fix my internet.
This report was posted on Ripoff Report on 11/17/2009 07:29 PM and is a permanent record located here: http://www.ripoffreport.com/reports/west-alabama-tv-cable/hamilton-alabama-35570/west-alabama-tv-cable-watvc-has-horrible-cable-technical-support-customer-service-ham-525111. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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