Report: #1127457

Complaint Review: West Coast Call Center

  • Submitted: Fri, February 28, 2014
  • Updated: Fri, February 28, 2014
  • Reported By: UBA — Phoenix Arizona
  • West Coast Call Center
    3058 El Camino
    Ceres, California
    USA

West Coast Call Center WC3 They promise, and don't deliver! they take your money and no that they can't deliver. they promise and again don't deliver. the employee can't understand what they are setting appointment for. turn over is high from my understanding. I tried to get my money back and Tammy Camerana fought me all she could. she is the owner not VP sean lopez has nothing to do with the company he is a janitor in the bay area not hands on with this company. A lie from the beginning I will my suit against them Ceres California

*REBUTTAL Individual responds: Hoax report filed by ex-employee

Show customers why they should trust your business over your competitors...

I have been in dispute with this company for some time. I reccomend any new business not to use them. I was contacted by the owners daughter and sold the product. I was so upset with the results, that I contacted my credit card and had it disputed. It took some time, because the Owner Tammy and her convoy Melissa fought me every step. If you get in a contract with these people, they won't let you out! charge back after charge back , Marketing is not a for sure thing! and West Coast Call Center may be cheap but the worse decision you can make as a small business! BE AWARE

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This report was posted on Ripoff Report on 02/28/2014 07:10 PM and is a permanent record located here: http://www.ripoffreport.com/reports/west-coast-call-center/ceres-california/west-coast-call-center-wc3-they-promise-and-dont-deliver-they-take-your-money-and-no-t-1127457. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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1Employee/Owner

#1 REBUTTAL Individual responds

Hoax report filed by ex-employee

AUTHOR: West Coast Call Center - ()

We have never had a UBA member as a client in Phoenix Arizona. Therefore, the entire premise of this complaint is false. It is full of spelling and grammar mistakes ('no' is used when 'know' is the intended meaning), which cause me to question the validity of the claim that this is from any client we have worked for. 

Our company is owned by a husband and wife team, the husband is a silent partner and works in the Bay Area in the High Tech industry as an industrial mechanic (not a janitor). Distorted information is used to represent facts that are not common knowledge of our clients. 

We do not sell products, we are a marketing company providing direct marketing services in the business to business market.

If this was an actual client they would have mentioned the name of their sales person, instead they mentioned our owner's name and our IT person's name (who was listed as a 'convoy', but a convoy is a group of vehicles. Perhaps the word the person was trying to use was 'envoy' which is a diplomatic agent, representative or messenger.)

However, the name of the sales person who would be directly responsible for selling and managing the account is never mentioned. These facts again seem to indicate that whomever is making the complaint has knowledge of the company, but not the knowledge that a client would have. 

As a business we have had only one credit card dispute, the client who disputed their charges was from Arizona but we know that this is not that client because of the following:

It was not a UBA member.

None of the facts given are the contentions that the client mentioned in the dispute.

The credit card dispute was resolved and the client satisfied prior to the posting of this rip off report. 

Our company won the dispute as well as the appeal because we not only fulfilled our contractual obligations, but also went above and beyond them in good faith in an attempts to produce the results desired.

Although we completed our legal and moral obligations and the credit card company sided with us twice, we took the initiative to contact the disputing party.  

We explained that we would have been happy to work this out prior to the extreme step of diputing the charges, but we were never an opportunity to fix the problem and were under the impression that the campaign had gone well. The former client related to us that the dispute was driven by his own financial issues. 

We came to an agreement where we voluntarily refunded half of his program costs, despite the fact that we contractually fulfilled all of our obligations and took a loss on the campaign as all the work had been completed and employees duly compensated. 

We have a written statement from this client acknowledging that we were more than fair in dealing with him and that our services were rendered exactly as promised. This positive resolution to the only dispute we have ever had, concluded the same week the report was posted. 

Therefore, I am hypothesizing that this report is the work of a disgruntled employee that left just prior to the successful resolution of the mentioned credit card dispute. That would explain how facts that an actual client would know are missing, yet derogatory statements are included that contain the names of people in positions that the client never had contact with.

This ex-employee also harassed all the individuals mentioned in the report via a multitude of emails sent on the exact day this report was posted, February 28th 2014. We had to block three different email addresses, because the individual continued to make new email accounts just to harass us. 

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