Complaint Review: West Coast Powersports
I bought a motorcycle in Feb from them, I also purchased an extended warranty. The company failed to process the extended warranty correctly, despite other payments going through correctly on my debit card (helmet, etc). The company failed to contact me for over 3 months in this regard. The bill then went to collections. My bank has no record of them even attempting to collect these funds till May 15, 2013.
Andy, the general manager, failed to listen to me in this regard repeating that they had numerous failures. He later admitted that the company did not have the correct authorization information. After I requested that he take one payment out and that I would pay off the balance with a money order within the week. He took two payments resulting in my account being frozen (My bank knows my history and personality. They assumed there was a problem when 2 payments came through in large amounts and assumed it was someone committing fraud). He then refused to release the hold. My girlfriend, whose name also appears on the account, called him only to be insulted by him. Andy referred to me as an "a**hole" as well.
Not only is this extremely unprofessional but very upsetting to me. I have had nothing but warm fuzzy feelings for that dealership till this moment. I own my business and have been in the process of repairing my credit. I have little issue paying the debt in full however if payment is owed my company and is not received in 30 days. I'm on the phone figuring out what went on. Now I will admit I was not keeping a close eye on my personal account as I do my business accounts, otherwise I would have realized there was an issue. Now I will have to gather records from my bank showing the credit agencies that no attempt to collect was ever made just to keep my credit history clean.
Am I angry? Yes. Have I sent a complaint to the Better Business Bureau (which they are not a member of)? Yes. Will I post this to other boards and file complaints with other agencies? Oh, yes.
Will I ever use there service again or recommend them again? No.
Sorry for the rant but hopefully someone else will learn from my mistakes.
This report was posted on Ripoff Report on 05/17/2013 05:40 PM and is a permanent record located here: http://www.ripoffreport.com/reports/west-coast-powersports/clearwater-florida-33764/west-coast-powersports-mismanaged-credit-issues-lead-to-personal-insults-clearwater-flo-1051812. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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