WEST LOOP AUTO BODY SHOP ripoff, Insurance scam including 3 parties State Farm Insurance, West Loop Auto and Enterprise rental car Fraudulent claims and auto repair and auto theft a big ripoff kept my car and will not return very fraudulent behavior, in a scam to collect money from insurance and consumers Chicago Illinois

Your response sounds more of a defensive mechanism rather than the truth, I agree that Betty signed the paper that she is responsible for payment yet at the same time I believe that she was told that the other party who caused the accident would pay for the rental. Most Auto Insurance Companies realize that when a car is being repaired it takes longer than (30) days depending on how much damage the car substained yet this is why insurance companies only cover 30 days because they realize that the cost for a rental car is roughly 25-50 dollars a day and they dont want to pay for that!! that is obvious despite who's fault it is, I dont believe Betty didnt pick up her phone if this car was her only means for transportation and she renting a car she is very concerned on why her car is taking longer than a month for repair's alot of body shops get low balled when dealing with insurance companies, and they repair car's who pay cash first then when they get around to the other car they will repair it, regardless if the person has to waite 4 months, the insurance company and the auto body shop do not care, because there is no law protecting the person, meaning there is no law on how long a car should take to repair, alot of auto body shops intentionally leave repairs out so the appraiser can later return to the car to give another supplement check and know the repair will be delayed, but this was all planned from the get go, the auto body shop knew this damage was there, it's just that appraiser's only look at the damage reported so when they come back out they would never realize if the damage was done prior or intentionally so the auto body shop can make more money,
Betty take them to small claims court they will back down because they lied about having your number documented as called 4 times. if they cant prove it you win. They will make you a deal in mediation small claims court is about 150 dollars you dont need an attorney just document everything, you get the money back, go to the insurance and ask them how much time did the auto body shop say it needed to repair the car? then it's ussually standard 18 day's then you can say since they neglected to repair your car within the period of time you want rental reinbursement you were told the car would be repaired no longer than one month and since it took longer you are not at fault for the delayed and carelessness of the body shop....
Betty fight back..
Later. Adam

AS THE EMPLOYEE IN QUESTION IN THE COMPLAINT, I FEEL IT IS NECESSARY TO RESPOND TO THESE WILD ACCUSATIONS. THERE ARE SEVERAL THINGS THAT BETTY DOESN'T TELL IN HER CLAIM. WHEN THESE HAVE BEEN EXPLAINED, IT WILL BE OBVIOUS THAT WEST LOOP AUTO IS NOT AT FAULT OR "SCAMMING" ANYONE.

FIRST, BETTY WAS AWARE OF THE FACT THAT, AS A COURTESY, WEST LOOP WAS COVERING HER DEPOSIT ON HER RENTAL. ENTERPRISE POLICY IS THAT ALL RENTALS, NO MATTER WHO IS PAYING, MUST HAVE A DEPOSIT. ALSO, ON THE CONTRACT, IS A LINE THAT MUST BE SIGNED BY THE CUSTOMER STATING THAT IN THE EVENT A THIRD PARTY (I.E.-STATE FARM) REFUSES TO PAY, THE RENTER IS RESPONSIBLE FOR ANY COSTS ASSOCIATED WITH THE RENTAL. BETTY SIGNED THIS LINE, ACCEPTING THE TERMS OF THE CONTRACT.

I FEEL THAT AS A COMPANY WE PROVIDED A NECESSARY SERVICE TO A PERSON IN NEED OF SOME HELP. UNFORTUNATELY, SHE DECIDED NOT TO HOLD UP HER END OF THE BARGAIN. TO FAULT MY COMPANY, FOR AN ACT THAT ONLY BENEFITTED THE CUSTOMER, IS A CHILDISH ATTEMPT TO AVOID HER RESPONSIBILTY. I HOPE THAT ANYONE READING THIS DOES NOT BELIEVE HER RAMBLING TO BE AN HONEST REFLECTION OF OUR COMPANY

SECOND, BETTY REFUSED TO RETURN PHONE CALLS FROM EITHER WEST LOOP OR ENTERPRISE FOR FOUR STRAIGHT WEEKS. THERE ARE LOG NOTES FROM BOTH COMPANIES OF DAILY PHONE CALLS AND VOICE MESSAGES THAT WERE NOT ANSWERED. THIS LOG IS NOT TO ONLY ONE PHONE NUMBER, BUT TO THREE. NO ATTEMPT WAS MADE ON BETTY'S END TO CONTACT US, EVEN THOUGH WE WERE TRYING TO LET HER KNOW WHAT WAS GOING ON AND GET HER OUT OF THE RENTAL UNTIL THE INSURANCE ACCEPTED LIABILITY. HAD SHE RETURNED OUR PHONE CALLS, SHE WOULD HAVE HER VEHICLE BACK AND THIS WOULD NOT BE AN ISSUE FOR HER.

FINALLY, BETTY DOES NOT OWE ENTERPRISE ANY MONEY. SHE OWES THE MONEY TO WEST LOOP AUTO. NO BUSINESS OWNER ANYWHERE IS GOING TO RELEASE A PRODUCT OR CAR WITHOUT PAYMENT OF SERVICES. WITH NO GUARANTEE OF PAYMENT AND NO EFFORT AT COMMUNICATION FROM BETTY, IT WAS NOT AND STILL IS NOT REASONABLE TO BELIEVE SHE WOULD PAY, WERE I TO GIVE HER VEHICLE BACK.