Westbury Auction Galleries, Inc. "Bait & switch Advertising" - the item shown & had paid for, was not the same item sent. The appraisal report shipped with the item does not match the item itself. The item received was just a copy of the advertized and bought item. La Crescenta California

 I won a bid and paid an item and received a totally different one. Westbury Auction Galleries shipped a different rolex watch from the one I supposedly have bid & paid for. As soon as I received the item, I tried to get hold of Westbury. I kept calling and calling, but to no avail. Due to my frustration, I called the appraisal person. To which of course, he claims - he has nothing to do with the shipping of the item" and that he only appraised them. I even begged the appraisal to give Westbury a call for me and to double check, if I have the right number. He was nice enough to call me right back within 5 mins. to inform me that yes, I have the right number and that a representative from Westbury will call me right back. I've waited and waited...no one called me back. I feel so hurt, allowing Westbury auction galleries just take my "hard-earned money", just like that! I saved up my money all year, so I can treat myself this Christmas. I am an old widow, to be a victim of fraud. Can somebody direct me where to go next? I need to know how to get my money back? Westbury had me wired the cash for payment. How can I make a report to the right people to stop them for treating customers like this? Please help.....