• Report: #814713
Complaint Review:

Western-Bryn Mawr Auto Repair, Inc.

  • Submitted: Wed, December 28, 2011
  • Updated: Wed, December 28, 2011

  • Reported By: Alena — Chicago Illinois United States of America
Western-Bryn Mawr Auto Repair, Inc.
5556 N. Western Ave CHICAGO, Illinois United States of America

Western-Bryn Mawr Auto Repair - George Boudakh - president This Company vandalized my dash board with severe scratches while tried to remove instrument cluster. refused to cooperate or fix it. CHICAGO, Illinois

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Horrible mechanics, severely damaged my car and harassed me over the phone. I brought my car, 1997 Mercedes C230 which needed to get instrument cluster fixed. It took them more than a month to get it "fixed" My husband and I came to the shop few times and always it "was not ready, come back next week"  I finally   picked  up the car and I saw my plastic dash board severely scratched, literally vandalized,  as they tried to take out the cluster I guess with screwdriver or something like it. I pointed it to Sami and he said that he does not know what happened . Usually Sami spoke with his mechanics about my car in foreign language in front of me (I think Arabic) so I cannot understand that they are talking about. I went to other repair shops and asked for a written estimate for the damaged dash board. They gave me estimation of more than $2000.00!!!! Official Mercedes Service center gave me $3,285.00 estimate for this damage! . I came to the shop and politely tried to resolve this issues with Sami, one of mechanics. He refused to cooperate and even didn't apologize for the damages. I sent them a letter to request a written itemization of the charges and assistance with repair of damages they did to my car. They called me 3 times on the phone with harassing voice mails and threats , Sami and Mr. Budakh, the president. They told that I damaged the dash board myself before I brought my car to the shop and they will charge me for "free parking" while I was not able to pick up my car due to delays with repair. They said that "it would not be easy for me to deal with them" if I decide to proceed with charges. Plus he said that they should charge me $925 for an "outside consultation" on damages while they charged ONLY $125.00! I asked to give me a written detailed description of repairs made and they refused it

This report was posted on Ripoff Report on 12/28/2011 07:09 AM and is a permanent record located here: http://www.ripoffreport.com/reports/western-bryn-mawr-auto-repair-inc/chicago-illinois-60625/western-bryn-mawr-auto-repair-george-boudakh-president-this-company-vandalized-my-dash-814713. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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