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Report: #908619

Complaint Review: western dental - burbank California

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  • Reported By: another victim — burbank California United States of America
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  • western dental 1107 san fernando blvd. burbank, California United States of America

western dental a dental nightmare I can't seem to awaken from burbank, California

*Consumer Suggestion: I am that mother of twin girls.

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As I was reading about the experience the mother of twin girls had with Western Dental I felt compelled to share my story as well.  While reading her story I cried because I have felt so powerless and impotent after being victimized by such a large corporation.

In April of this year, I sought treatment at a WD location in Burbank, CA.  I was having ongoing pain and told I had a pretty serious infection.  After waiting several hours for my regular dentist, an unfamiliar male dentist entered claiming that the infection could potentially enter my blood stream and he should extract the molar. 

This really alarmed me so I didn't hesitate to allow him to extract a back molar.  That's when the horror began.  After numbing the area, the dentist tried again and again (unsuccessfully) to pull out my tooth.  At one point he was pulling so hard I began texting my mother in sheer terror that this dentist was going to break my jaw.

I was sobbing uncontrollably and he emphatically told me to stop crying so that the other patients wouldn't hear me.  To say that I was terrified is an understatement.  After receiving my texts, my concerned mother showed up at the dentist demanding to come in and see me.

When she arrived in the room, I was having difficulty breathing and she asked the staff to call 911.  THEY REFUSED!!! They told me I would have to leave and go to an oral surgeon immediately to have the tooth removed since the WD dentist was unable to do it.  I left with a partially extracted tooth.

To sum it up:  I spent the next 2 days in an ER hospital and then made it to a wonderful oral surgeon who properly removed the (partially extracted) molar.

Now, if all of that is not bad enough.  I come to find out weeks later, by an endodontist, that my pain was due to excessive grinding, and that I NEVER NEEDED MY TOOTH EXTRACTED!  I just need a good bite guard.

I am devastated, tired, feeling hopeless and powerless. Please do not let this happen to anybody else!!!  

This report was posted on Ripoff Report on 07/08/2012 07:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/western-dental/burbank-california-91505/western-dental-a-dental-nightmare-i-cant-seem-to-awaken-from-burbank-california-908619. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

I am that mother of twin girls.

AUTHOR: SheSharpShoots - (United States of America)

POSTED: Monday, December 17, 2012

Dear I am that mother of the twin girls. I am so sorry that you had to go through that. I would like to help you and anyone else having problems with this Corporation. I have amassed hundreds of people who have also been victimized by this Corporation. We are now standing together to stop this madness. Contact me and I will provide you with the names and contact information of the individuals over at WD Corporate whom you can communicate with instead of dealing with just Customer service.

I recommend Not communicating with WD by phone. Put everything in writing. Be sure to file a complaint with WD directly. I recommend using the online complaint process on their website. Wd will have 30 days to respond to your complaint in writing via mail. In your case, I would also recommend getting a copy of your records. Keep everything. Keep great notes who, from what Dept, # called or # they called from, date, time, what was discussed. Just because you are told something is paid in full doesn't mean their records will indicate the same so pay the final bill at the location so that you can obtain a receipt mark "paid in full" with a signature of the person providing the receipt. I can be reached at shesharpshoots @ gmail .com. I dont care how old this post is.

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