Complaint Review: Western General - Encino California
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- Author Confirmed
- Western General 16501 Ventura Blvd. Suite 200 Encino, California U.S.A.
- Phone: 800-242-9442
- Web:
- Category: Auto Warranty
Western General - SCAM RIP-OFF Western General's bad faith, unreasonable denial to replace fuel pump because parts of fuel pumps not covered. Encino California
*UPDATE Employee: Response to fuel sending unit denial
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I purchased a 2002 BMW 330xi two weeks ago from APPLE BMW of York. I also purchased the Western General extended warranty for 2.2k. The materials had a picture of a car and examples of prices for things covered under the warranty. One of the items was a fuel pump with the example price of $450. (important later). So, I took my car into the dealership for service because something was wrong with the fuel gauge. I received a call from the dealership that the fuel sending units were bad and needed replaced. So, they called Western General to get approval. I get a call from the dealership that they denied the claim because that 'part' was not covered. Yet, this 'part' is in the fuel pump, and in order to fix this part, the fuel pump needs replaced. I called Western General myself to see if i could get someone to explain this. I had Jerry on the phone from Western General. He was so uninformative and unhelpful that it took everything in me to not hang up the phone. He explained that because that 'part' was not listed on the contract, that they do not have to pay for it. Anyone with some basic awareness would know that almost everything has 'parts' to it. That by adding the 'parts', you get a whole. If a fuel pump is covered, and any one of the parts of the fuel pump goes, Western General says too bad for you, its not covered. Jerry repeated this to me, "fuel pumps are covered, the parts are not." So i am stuck with this worthless 2k Warranty that covers nothing from Western General. Please take my advice, and DO NOT BUY ANYTHING RELATED TO WESTERN GENERAL. DO NOT MAKE THE 2k MISTAKE I MADE. DO NOT BUY WESTERN GENERAL EXTENDED WARRANTY.
Nathan XXXXXX
enola, Pennsylvania
U.S.A.
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This report was posted on Ripoff Report on 01/16/2008 01:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/western-general/encino-california-91436/western-general-scam-rip-off-western-generals-bad-faith-unreasonable-denial-to-replace-300592. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Response to fuel sending unit denial
AUTHOR: Western General Dealer Services - (U.S.A.)
SUBMITTED: Wednesday, January 30, 2008
I would like to provide some clarification regarding the denial of your fuel sending unit. As you stated earlier, your complaint that required attention was your fuel guage not working correctly. The vehicle ran fine. Your repair shop diagnosed the fuel sending unit as failed. There is no failure to the fuel pump. I am not sure why BMW is telling you that you need to purchase the fuel pump assembly. I verified the part is available: 16116768788 74.30 SENSOR. There is also a bulletin that was issued by BMW for this exact problem. As you can see in the bulletin there is no mention of replacing the fuel pump anywhere. The part number the bulletin requires to be replaced is the above number.
I would recommend contacting BMW and have them look this bulletin up. According to this bulletin BMW will replace the fuel sending unit(s) for you. If, in the future, you have a failure to your fuel pump (which would mean your car would not start or run), and the fuel pump is a listed component under your coverage (I cannot confirm this because I do not have your exact contract information), please have the repair shop contact us prior to any repairs being started on your vehicle. I hope this helps in understanding your Service Contract coverage.
SI B 16 04 04
Fuel Supply Systems
August 2004
Technical Service
SUBJECT
Incorrect Fuel Gauge Reading
MODEL
E46 with the M54 engine from start of production through May 2004.
SITUATION
Fuel gauge does not read full after refueling, or gauge is erratic.
CAUSE
Non-conducting deposits have formed on the conductor surface of the fuel level sensor.
CORRECTION
On a customer complaint basis only, remove and replace both fuel level sensors with improved gold contact sensors (refer to repair instructions 16 12 000 and 16 12 001).
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