• Report: #1339907
Complaint Review:

Western Union netspend

  • Submitted: Sat, November 26, 2016
  • Updated: Sat, November 26, 2016

  • Reported By: Kashandrell — Conley Georgia USA
Western Union netspend
Internet USA

Western Union netspend aka netspend Delay of payment and bench of contract Austin Internet

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 Open with Western Union NetSpend for over a year-and-a-half now I was told that this was a different type of card and that they are really friendly so not the case my first incident would I purchase a washer back in May and headed to dispute a transaction they allowed me to wait 50 days for me to get my $200 back please keep in mind that the owner of the store called them on 3 Way trying to set up a meeting called his bank his bank indicated to them that they never received the phone and that if they would just send them to them to the company where I purchase the washer that they would actually give me the money they live for parsley 2 months and made me wait 60 days actually a total of 90 to get my money the second incident occurred when I was reaching out to them in regards to this incident and Brinks prepaid Mastercard send me an email in the Western Union in box saying that if I had any questions in regards to the email that I had sent to Western Union to give them a call please keep in mind on your forehead Brinks prepaid anything so when I got in touch with Western Union they inform me and apologized saying that it was sent to all the customers yeah I sent her a copy indicating that it was responsive to a email that I sent Western Union so why would they accidentally send a email that pertain to what I was sending Western Union to me and every other customer it just didn't make sense and I still have that email as well third incident occurred the week of the election I have been receiving direct deposit in this account pretty much every since I opened the account with that being said I receive also an indication informing me that the money was deposited into the account this election 2016 I was not receiving my money in reference to my direct deposit they informed me that I had to wait into my bank release them and that they did not have the funds so until they receive the funds from my bank it was nothing that they could do so I informed them that I had proof that it was deposited on that Wednesday and that there was no reason for me not to receive my money then on Sunday evening my money was deposited in my account no banks are open on Sunday I provided all this information to them indicating that my bank is not open on Sunday and how is it that they receive a transaction on Sunday evening not at 12 o'clock this was about 1:30 maybe 2 o'clock and I also have proof of that indicating that I had a deposit of mine direct deposit in the account so on this following week which is Thanksgiving weekend the incident occurred again with this incident occurring again I asked him where is my money they tried to give me the same scenario and head to dispute to transaction. [continued below]....

....

they allowed me to wait 50 days for me to get my $200 back please keep in mind that the owner of the store called Merchant and the merchant called on three-way with me and I feel had to wait 60 days to get my money the recent incident that occurred was election wheat I didn't receive my money when they indicated and I do mean the government indicated that they deposit my money on Wednesday applying calling them and they said that my bank didn't send the money Sunday evening is when I receive the deposit when I questioned him what bank was open on Sunday they could not give me an answer all I received was disconnect from a manager a supervisor and a customer service representative that's Patrick and I have his ID number that's grandma and I also have Robert as a manager and Melissa as a supervisor none of these Representatives would assist me and not only that I also have proof that not only the deposit was sent in again on Wednesday and there was a delay in paying me my money in my funding again for Thanksgiving with no explanation but this time was a little different because I had taken my three-year-old daughter to the doctors she had a fever burning up sick I informed them at 6 o'clock on Friday evening what did I need to do because I needed to get her prescription they informed me it was nothing that they could do continuously hung up in my face continuously been very rude to me and I informed them that this was my daughter's help and I was not in for their game that I will allow them to know this but I was too to the full extent of my daughter becomes worse because of their negligence in their life I've gotten disconnected from even two supervisors in regards to this incident it makes no sense and something should be done about NetSpend Western Union


This report was posted on Ripoff Report on 11/26/2016 08:26 AM and is a permanent record located here: http://www.ripoffreport.com/reports/western-union-netspend/internet/western-union-netspend-aka-netspend-delay-of-payment-and-bench-of-contract-austin-intern-1339907. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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