• Report: #1057079
Complaint Review:

Western Union

  • Submitted: Thu, June 06, 2013
  • Updated: Thu, June 06, 2013

  • Reported By: Sean — Los Angeles California
Western Union
Internet USA

Western Union Don't Use Western Union Online to Send Money Outside of the Country Internet

*Author of original report: Sending Money Internationally with Western Union = Waste of Time

*Consumer Comment: Question

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

Don't waste your time with using Western Union online website to transfer money outside of the country.

Especially if you don't have a lot of spare funds in your account as they'll put it on hold where you have no access to it and the person you are trying to send money to doesn't have access to it either.

Bottomline: Waste of time, go with someone else.

I attempted to make a money transfer to a graphic designer contractor of mine on the June 3rd, 2013.  It said for me to wait for a confirmation e-mail.  My bank account showed a debit from Western Union in the amount I was trying to send.  Eventually I got a cancelled transfer request e-mail.  I e-mailed them back and ask why was it cancelled and to push it thru.  No real response for 2 days.  Finally got an e-mail asking me to call them.

There is plenty money in my account.  My bank has been notified that I will be making a Western Union payment.  I'm using my business e-mail address.  I'm using my computer from my billing address so it isn't some weird IP out of the area problem they can blame it on.  I even provided Western Union with my driver's license number when I sent in the money transfer request.  I have no clue what the hold up was so I had to call.

Called their customer service department on June 6th, 2013 so I can get to the bottom of it.  I was given the runaround by their CSR on the reasons why it was rejected.  Just that it was a "Western Union business decision" and they couldn't tell me more than that. 

I asked to be transferred to a supervisor.  The supervisor told me if I try to make the money transfer again online it'll go thru because he'll put notes in the system so I won't have the same problem.

So I went ahead and tried it one more time.  Then got the cancelled transfer request e-mail again.

Called their customer service department again and they said it was a "business decision" on why I was rejected but they can't share exactly why.  I asked them why the other supervisor lied to me, and they said they don't know why and don't have any notes in the system from my other call.  They said the only way to resolve this issue is to go into one of their agent locations and send the money that way.

That does not work for me at all.  1) I'm going to be sending money month, so it isn't convenient for me to go drive to an agent location every month, 2) other competitors of theirs I have no problem sending money online without having to go to a brick-n-mortar, 3) they charge higher fees in person compared to online, and 4) I still have to wait a couple days for my original funds to be released from their ACH hold.

What a waste of time.  I should have just gone with their competitor who I never have a problem with.

If you need to send money out of the country immediately without having to risk your transfer being rejected and funds being frozen for a couple days because of an undisclosed "business decision"... DON'T USE WESTERN UNION.

This report was posted on Ripoff Report on 06/06/2013 07:14 PM and is a permanent record located here: http://www.ripoffreport.com/reports/western-union/internet/western-union-dont-use-western-union-online-to-send-money-outside-of-the-country-interne-1057079. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Western Union

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Sending Money Internationally with Western Union = Waste of Time

AUTHOR: Sean - ()


Stacy, it wasn't a big amount and my bank fees for an international wire transfer are more than Paypal and Western Union and MoneyGram.  I've been working with this contractor since December and have paid them via Paypal many times and MoneyGram once.  I wanted to try Western Union because their fee structure and exchange rate was a little better than Paypal/MoneyGram.

Yes, there may be lots of scammers using Western Union for payment.  But I, as the Payee, gave Western Union plenty of intent and authorization that I DEFINITELY want the money to be send out to that individual.  I send them e-mails, I talked to their CSRs and CSR supervisors, I even tried to make the transaction twice after their supervisor said "if you try again it'll work".  I've jumped thru their hoops and still didn't get the money thru with them.

I had to wait another couple days until my funds were refunded back into my bank account so I can send it thru MoneyGram and had no problems with them.

Bottomline: If you have important money that you want to send outside of the US and want to make sure it gets there on time and don't want your money frozen for a couple days because Western Union's computer algorithm doesn't authorize the transaction for whatever reason, then go somewhere else.

Respond to this report!
What's this?

#2 Consumer Comment


AUTHOR: Stacey - ()

 What is the reason you did not just wire money into this contractor's account??? Lots of scams are linked to Western Union so think about that.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?