• Report: #1051744
Complaint Review:

Western Union

  • Submitted: Fri, May 17, 2013
  • Updated: Fri, May 17, 2013

  • Reported By: Elizabeth — Federal Way Washington
Western Union
Internet USA

Western Union Western Union refused to provide the location of their branch where $2,500.00 US for Orphans was fraudulently stollen, thereby hindering invetigation by local Police. Internet

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On April 29, 2013 I used Western Union services to wire $2,500.00 US to Kenya. This money was supposed to support operations at our Omuhabini Orphanage in a village in Kenya. The receiver  went to collect the money at Western Union Post Bank, on Banda Street in Nairobi, Kenya on 5/2/2013 at around 3:00 PM. The cashier by the name Nickson Isina told her the money control number was wrong and the it was closing time so she has to leave. She immediately sent me a text asking for the correct control number. I called Western Union from the USA on 5/2/2013 to let them know that the agent in Nairobi stated the money control number was wrong. It was at this time Western Union informed me the money had been paid out in Nairobi and the money control number was correct.

On 5/3/2013 the receiver went back to Western Union agent at Western Union Post bank on Banda Street to let the cashier know that the control number was correct, at that point the Cashier said  that he didnt say the number was wrong, but that he was getting an error message stating that there was "No Match" and that was the reason he said the number was wrong. The cashier  & his supervisor also at this point informed receiver  that the money (according to their records) was paid out on April 29,2013. The intended receiver was shocked and demanded to know the Western Union location where the money was paid out. She immediately filed a report with the Kenya Police.

The Kenya Police requested for the copy of the receipt that was used to pay out the money as well as the location of the Wetern Union agent that paid out the money on 5/2/2013. The Police asked for this information on 5/3/2013. On that same day I called Western Union asking for this information  and was told that It would take approximately 20 days for Western Union to provide this information. I told Western Union that 20days wait period is not acceptable because obviously a fraud and theft has taken place, the sooner the Kenya Police got copies of the fraudulent documents and location the more likely they are to catch the fraudsters. Western Union gave me a run around, refused to provide the location of their agent that paid out money fraudulently and then comlpleted their investigation on 5/15/2013 stating in their report that according to their investigation the money was paid out correctly. At this point Western Union provided a copy of the forged receipt with a forged signature and the bank name (Diamond Trust Bank, Nairobi), but still refused to provide the exact location. Western Union adviced me to have Law Enforcement contact them for this information or get a Court Order.

Western Union has done nothing but stalled this investigation. It took the company more than 10 days to provide a copy of the fraudulent receipt which Western Union considers valid and correct form of payment because it has the receiver's name and a signature (not the receiver's). I had informed them on 5/3/2013 that this was fraud, but Western Union still indicated the payment was made correctly. This morning I discoverd that Diamond Trust Bank in Kenya was not aware of this fraud. I am wondering how Western Union completed it's report without contacting the bank where the theft and fraud occurred.

A warning to consumers, send cash through Western Union at your own risk. This company has  such a poor system of investigating theft and fraud and will stall investigations by making sure the perpertrators have enough time to cover their tracks leaving Zero chances of recovering your funds. I basically did more investigative work to get infromation needed by the Kenya Police than Western Union will ever do. United we can stop this nonsense.


This report was posted on Ripoff Report on 05/17/2013 01:19 PM and is a permanent record located here: http://www.ripoffreport.com/reports/western-union/internet/western-union-western-union-refused-to-provide-the-location-of-their-branch-where-2500-1051744. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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