Westgate Lakes Resort & Spa Westgate Resorts, Westgate Timeshares WE had a 3 bedroom Lockout unit that we had already paid for many years ago...Upon our last visit in Nov 2012, we were told by our "salesperson" that obviously we must have been overlooked and 'qualified' for a HUGE discount because we were never given the opportunity to purchase the NEW units. We were shown the NEW units...a 2 bedroom lockout (BEAUTIFUL). and told we could 'turn in our OLD unit:" and get this one at a DISCOUNT of only $12,000. Never heard back from her. so the telephone tag with Sebastian CONTINUED for 7 months. I SWEAR! 7 months...We were told we had to pay our MAINTENANCE FEE of $843. in order for ANYONE to talk to us, so I PAID it. then I called. was given wrong information...then called back given different information, then just decided to 'wait" and deposit our 2013 unit, for a better chance at getting perhaps a better "chance" for 2014...only to be told via an email we needed to pay our OWNERS fees. Well. DUH..I already did that & it's already processed...so well. TODAY we decided to STOP the automatic drafts of $200. per month on our monthly installments. SO SUE us...Westgate is a RIP OFF. Buyer beware! Orlando Florida