Report: #257330

Complaint Review: Westgate Resorts, Gatlinburg, TN

  • Submitted: Wed, June 27, 2007
  • Updated: Sun, November 25, 2007
  • Reported By: Brent Alabama
  • Westgate Resorts, Gatlinburg, TN
    915 Garden Road,Gatlinburg,TN 37738
  • Phone: 865-430-4800
  • Web:
  • Category: Resorts

Westgate Resorts, Gatlinburg, TN Westgate Resort lied to us on the number of exchange weeks we would have. Ripoff Gatlinburg Tennessee

*Consumer Suggestion: Incomplete Paperwork & CDs

*UPDATE EX-employee responds: You are at the mercy of the "brains" your salesperson has.

*Consumer Comment: We're happy with Westgate

*UPDATE Employee: Misinformed

Show customers why they should trust your business over your competitors...

In 2005 we purchased a one bedroom condo at Gatlinburg. The sales lady (Ms. Tarver) gave us the sale pitch of we would have 11 weeks to exchange anywhere that Westgate had a resort. We would have every odd year at Gatlinburg,TN.

I have tried for over a year to get an exchange week but always am told no vacacy. Then when I contacted Gatlingbug, the other week after the upteen times, I was told we only had one week to exchange and the rest would be Getaway Weeks at the price that Interval International gave us not the $99.00 a week that we were told.

Also, we were given a CD with the story that all the information would be on that CD as well as our copy of the deed. Well guess what, I had to pay to have that CD ran as I thought my computer would not do it and come to find out, our names are not on it anywhere and neither is the sales pitch we were given.

I ask for the signed copies of paper when there and was told it was "ALL" on the CD. I have contacted Westgate at least 3 times by mail asking for explanations and as of June 29,2007 I have not received or heard one word from them.

This is a fast high level sales pitch that is given in a short time with no days to read or think it over and no refund.

Brent, Alabama
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This report was posted on Ripoff Report on 06/27/2007 06:45 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Consumer Suggestion

Incomplete Paperwork & CDs

AUTHOR: Sandra - (U.S.A.)

We had the same problem, i.e. our CD did not have our "owner documents" and the hard copies of the "owner documents" we received were also incomplete as only the front pages were copied, therefore we had no knowledge of what our rescision rights were. We got a lot of runaround from WG and its representatives, filed complaints with our state attorney general in Florida as well as with the attorney general in Tennessee, and the mayor of Gatlinburg. It was only through constant hammering that we finally received our refund. Suspiciously, the Florida Attorney General's rep would call me one day and tell me he was confident the investigation would end on a positive note for us, then a week or so later he would call requesting more information. I think he thought we were idiots and were going to let it go. Don't let it go. Keep hammering these people. If they were a good company there would not be so many complaints and I was informed that there were literally thousands of complaints about Westgate in 2005.
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#2 UPDATE EX-employee responds

You are at the mercy of the "brains" your salesperson has.

AUTHOR: Nikki - (U.S.A.)

The salespeople go through a training course. However, there is so much information thrown at them in such a short time, you are really at the mercy of how the salesperson interpreted what they were taught.

The teaching is you can trade your week (or two if you have a lock-off), but you can purchase up to 11 "Getaways" a year. Getaways BEGIN at $349 a week (may be more now). There is a big page in the salesperson's pitch book showing the amount. However, don't forget that even if your getaway costs $1000 for the week, that is still much better than the hotel room. However, "Getaways" are last minute bookings. "Getaways" are offered from the weeks Interval took in, but didn't trade out.

If anyone out there ever goes to a presentation and thinks about purchasing a timeshare, write down the things that interested you the most about the presentation and ask the manager who comes to the table at the end. They know most of the correct answers, or they will find out the correct answers. Even if the salesperson misrepresented the pitch, or if you heard it wrong, you will be hard-pressed to cancel after the recission time. It then becomes an issue of he said/she said and you usually lose because of the CD given and the recission time.

As for not being able to exchange. It all depends on where you want to go. If you are trying to exchange a week in Gatlinburg for a ski week in Colorado, or anywhere over Christmas or spring break, you will probably not get it unless your trade is that ski week in Colorado or Christmas or spring break. When I was a salesperson, I told people this. Needless to say, I didn't sell for very long. Interval will only give you a week if someone else deposited theirs, or they don't have one to trade you into.

Actually, timeshare is a great way to vacation, if you vacation. You get a condo rather than a hotel room, and the condos are usually very nice. Much, much nicer than a hotel room. I hate it when I have to stay in a hotel. Two years ago I booked a hotel room, last minute, in Orlando, figuring one night would be OK. There were dead bugs on the walls when I walked in. I ended up walking out and finding a timeshare to stay at. Another plus is you don't have to eat every meal out. That really helps pay for it if you add what eating out costs. It definitely equals the maintenance fees and then some.

I don't work in timeshare anymore. Haven't in about 9 years.
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#3 Consumer Comment

We're happy with Westgate

AUTHOR: Phil - (U.S.A.)

There have been times that I have become frustrated with the whole timeshare thing, but we just returned from the Westgate Smoky Mountain in Gatlinburg and are VERY pleased with what has become of the resort since we bought odd years on our honeymoon in 2004. The water park is great, service is great (just as it was at Westgate Lakes and Westgate Vacation Villas in Orlando -- and we now own even years at the Villas).

We have always been treated like royalty by Westgate, unlike another timeshare company that we had the misfortune of dealing with. The places we have stayed have been first-class, five-star accommodations, and to get that for $100 a night (the price of maintenance fees, spread over seven nights) is pretty darned good, even if we did spend $9400 up front.

Westgate rights are perpetual, meaning they don't revert when you die and they don't expire after 99 years. That's another thing we really like, along with not having to deal with a grossly outdated point system common to most timeshares.
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#4 UPDATE Employee


AUTHOR: Ticked Off - (U.S.A.)

The " GETAWAYS " you were told about are for Interval International. Westgate has nothing to do with those. That is a completely different company. I'm sure if you reported the sales person they are no longer working with Westgate. That is something they take very seriously. Did you report this to the sales manager at the resort?
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