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Report: #1381229

Complaint Review: Westlake auto finance - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Ladydane — Winter Haven Florida USA
  • Author Confirmed What's this?
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  • Westlake auto finance Nationwide USA

Westlake auto finance June 5 I traded in the vehicle I had financed with Westlake BEFORE my pmt was due. Toyota dealership contacted them ( I was sitting right there) and Westlake gave them a 10 day payoff amt. One week later, Westlake called me telling me my pmt was late. I told them I traded in the vehicle and no longer had it. He was rude, telling me I owed the pmt regardless. I told him, no I didn't! I took my paperwork to the Toyota dealership, he said they'd already sent Westlake a car. TODAY. I GET A LETTER demanding 2 months pmt. the one from June, AND the one for JULY. It isn't July yet!! PLUS the pay off amt is the same amt they told Toyota on June 5th! Trying to rip me off for an additional $450.00,, if you deal with Westlake financial, you'd better do a search and see all the bad things they do to people. They prey on people with bad credit desperate to get a vehicle. You've been warned. I'm getting a Atty! Los Angeles California

*Consumer Comment: A few things..

*Author of original report: Jim, you don't know what your talking about

*Consumer Comment: Complete BS!

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 Westlake Financial was the financial for our vehicle. I traded it in on June 5th on a new Toyota before the pmt was due. Toyota called them (I was sitting right there) and got a 10 day payoff amt. One week later, a rude person from Westlake called demanding the June pmt. I explained I traded the vehicle in, that Toyota was mailing a check, and I no longer owned the vehicle, nor had possession of it., also went to Toyota, they said they sent the check. TODAY, I get a notice in the mail, that they, Westlake, not only wanted the pmt for June, but also for JULY ( it's still June) total $450.00! And the "pay off amt " was exactly the same amt they gave Toyota on June 5th! Do not deal with this company! Do a search and see all the horrible things they've done to people. They prey on desperate people wanting a car and the majority of the buy here, bad credit accepted car lots do business with Westlake. Guess I'm going to get a Atty!

This report was posted on Ripoff Report on 06/25/2017 05:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/westlake-auto-finance/nationwide/westlake-auto-finance-june-5-i-traded-in-the-vehicle-i-had-financed-with-westlake-before-1381229. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#3 Consumer Comment

A few things..

AUTHOR: Robert - (USA)

POSTED: Wednesday, June 28, 2017

First until the loan is paid off, regardless of if you have the car, you are still responsible for the payments. Let me say this again...no longer having the car does NOT negate your responsibility to make sure the loan is being paid.

This means that if you have a payment due and they have not received the payoff, the payment is still owed.  As such they will make collection efforts.  So you got a collection call because you had a payment due, the "Well the Check is in the Mail" just doesn't cut it anymore.  The "Well I told them I sold it" has about as much value to them as a plugged nickel.  Because for every person who did sell it, they probably have 20 other deadbeats that day who said the same thing just to keep them from calling for a few days.

As for them, yes 99% of the "things" this(and other Sub-Prime Lenders) do to people are because the people brought it upon themselves. By doing things such as NOT making their payment when they were supposed to. This is a "Sub-Prime" lender and as such if you are with them you are going to be treated as a Sub-Prime borrower regardless of your payment history with them.  You were originally with them because you could not get financed with anyone else, oh and don't say
you always had great credit because people with great or even average credit do not end up with Sub-Prime lenders.

As to your statement that you can sell a car without paying off the first car is technically wrong. If you were going to be technically legal you can not sell a car if you do not have the title. The title to the first car is with Westlake and not yours to sell until the loan is paid off. Now, yes there are agreements made where the dealer agrees to accept responsibility for the car where they will pay off the car and you will then sell it to them.  However, until the dealer actually pays off the car you are still responsible for the loan and any failure to pay becomes an issue between you and the dealer..NOT you and the finance company.

Also, please get off the "You don't know the whole story" kick. That is SOP for people who are truly not telling the full story. Where they are leaving off important information that often would not make them look so good.

The fact is, unless you are leaving something out, is the following.   You sold a car, Toyota agreed to pay off your loan.  Between the time you "sold" the car and it was paid off a payment was due.  As such you got a collection call where they were rude(rude is NOT a RipOff).  You also got a letter that the way companies work was probably written several days before you actually got it,and quite possible that it was paid off between the time the letter was sent and you received it.

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#2 Author of original report

Jim, you don't know what your talking about

AUTHOR: - ()

POSTED: Monday, June 26, 2017

Jim, you shouldn't make judgements when you don't know what your talking about. I was NEVER late on a pmt... and Westlake took their dang sweet time processing my payments. I'm not DEADBEAT... so mind your own business!! Westlake never notified me they got the pmt from Toyota. I had to go to Toyota, they called Westlake and ONLY THEN did I find out, they had CASHED the dealership pmt. And, you DO NOT have to pay off a vehicle to buy a new one. Smarten up, it's called Trade in!! The Dealer pays the finance company. Which they did! Besides, if you DO NOT work for them, how would you know the whole story? YOU are making assumptions. I was NEVER LATE on a pmt. So go back to the hole you crawled out of. Also, I'm not the only one that's made complaints about this company. Even Dealers have said they are horrible to work with.

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#1 Consumer Comment

Complete BS!

AUTHOR: Jim - (USA)

POSTED: Sunday, June 25, 2017

The whiners and wailers are serial deadbeats who don't pay their bills on time and as such, bring collection consequences upon themselves. They come to sites like ROR to blame the lender for what THEY brought upon themselves. The FACT is YOU are responsible to make payments until the dealer's check is received and posted, whether you like that or not. Beyond that, here's another FACT. You bought another car when the trade is not paid off. Whatever you still owe on that trade doesn't magically just disappear! That amount is added into the new loan and you get to pay for two cars but drive only one! Smart...real, real smart, Einstein! Oh yes, don't waste the effort because I'll tell you ahead of time, I don't work for them! 

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