Report: #662569

Complaint Review: Westlake Financial

  • Submitted: Tue, November 16, 2010
  • Updated: Thu, November 18, 2010
  • Reported By: anikki — bernalillo New Mexico United States of America
  • Westlake Financial

    Los Angeles, California
    United States of America

Show customers why they should trust your business over your competitors...

They are the worst to deal with ever.  I have been laughed at, hung up on, and pushed to a nervous breakdown.

They repo my vehicle for 20 days late and I only have 2 payments left!  They refuse to tell me where the vehicle is and have refused to let me speak with a supervisor.

Ricardo or whoever and who knows who else I have spoken with all need to be fired!  They have to be the rudest people on the face of the earth.

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This report was posted on Ripoff Report on 11/16/2010 11:50 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Nothing Wrong...


There's nothing wrong with "taking the side of the lender" if the lender is operating legally.  The sad fact is far too many subprime borrowers are subprime for life because they have subprime thinking.

When they can't get financed anywhere else, the lender is "wonderful".  Then when the borrower fails to make their payments on time, then the lender is "scum" and the only reason the borrower is late is the fault of the lender!  Borrowers bring the collection actions on themselves...they turn on the collectors by not paying on time.  Get an additional job, part-time or otherwise?  Too many would rather sit on their FAT A-- rather than be an adult and increase their income.  "There are no jobs" is the typical excuse.

"Sorry" is the best word to describe some of these people.  They were subprime going into the loan and eventually continue in their subprime ways while into the loan.

An ADULT, changes their ways!!!


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#2 Consumer Comment

The more equity you have the quicker the lender will repo....

AUTHOR: MovingForward - (United States of America)

Remember, when you are down to your last few payments or your collateral (vehicle) has a lot of equity, the lender will move more quickly to repo the vehicle immediately upon default.

It does not matter what the customer service rep tells you, because a verbal authorization does NOT override a written contract.

A default is made by you if you do not pay when the payment is due, the exact date it is due. If you get toward the end of your contract the lender will be especially diligent about making sure to pick up the vehicle the moment you are late.

The subprime lender is particularly aggressive (fast) about repossession when there is equity in the vehicle. Why? Because they can recover the balance of the loan plus repossession expenses plus default interest and collection costs. In short, the loan will yield more at the end because of the equity. Any excess equity you have, over and above the extra expenses accrued in the repossession and default interest expense, must be turned over to you. However, when the lender auctions off the vehicle, usually the extra expenses eat up the excess equity. Especially in the case of a subprime lender.

I am not taking the side of the lender. I am pointing out to you that they receive a monetary benefit by getting your vehicle when you only have a few payments left. Naturally it is important to make your payment on time each and every time, especially when your loan is less than the actual value of the car.

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#3 REBUTTAL Owner of company

You can sue these collectors because It Is consider slander when they call you a deadbeat and they don't know you & ripoff has there information

AUTHOR: Charles - (USA)

You can sue these collectors because It Is consider slander.  They come on this website calling people deadbeats,  good people fall on hardtimes & they know how bad the economy Is.

Just report them to the federal trade commission.  Alot of scum bag collection agencies have been busted for abuse of people,  but nco Is the worst law violators In this country.

But they are still allowed along with many other scum bag,  collections to abuse people.

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#4 Author of original report

Stop Judging

AUTHOR: anikki - (United States of America)

I had made arrangements to pay this friday!  Just got a thank you from them in the mail along with a $300 certificate towards a down payment on another loan from them!  Besides the point by law they have to tell you where the vechicle is so you can get your personal belongings.  And just to make it clear I do pay my bills, I have just been sick and out of work for a month.  You have no reason to judge you probably work for them or have nothing better to do than to be mean to someone you DON'T even know!  Hope you have a long and miserable life!

As for Westlake they are the WORST company ever and they do not act like professionals they act like a bunch of loan sharks that are out to break your legs or end your life.....Let it be known to everyone out there STAY AWAY from this comapny.

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#5 Consumer Comment

More OBVIOUS Sub-prime "Thinking"!


Yes.  Fire them all because they exercize their right to repo the car because YOU are late with YOUR payments! 

When YOU are late, they still need to call you "honey", "dear" and tell you how bad they feel for you because YOU won't make YOUR payments on time.

Yes Poor Baby!  The world is so, so tough.  Bill collectors need to be nice people and let deadbeats slide everytime with every c**k and bull story for being late.

Here's some free advice...

Pay YOUR bills on time, everytime then you won't have to deal with collectors and have a "nervous breakdown". 


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