Complaint Review: Westlake Financial
Westlake Financial Rip Off Financial Los Angeles California
*Consumer Comment: Same issue but as of yet I still have not obtained my car back
I have had trouble with this company since day 1. First of all, my car was repossessed without any notice whatsoever. I called the company to see why and I was told that I was late on payment. To make a long story short I paid my bill in advance and they decided to take the amount of the "back end" instead of putting it toward my car payment. So in there system it showed I did not make a payment. I called to see if this could be readjusted and of course it couldnt and it wasnt.
I called to find out how much it would be to get my car back and talked to 5 different people who gave me 5 different prices!! The last payment amount was over $1400.00 so I paid that amount using money gram. After I called 6 times and talked to 6 different people (hang ups and transfers) they told me they receieved the payment but it would be 48 hours before I could get my car. Now, I have no idea where my car is and when I ask the reps I am told " we cannot give you that information until the paperwork is complete and your car is released.
2 days later, I call to find out the location of my car and was finally told where it was and the rep added "your car was ready 2 days ago." Frustrated at this point, I let the rep have it! I fussed about the poor quality of service I received and she responded by " i dont understand why you are upset." I go to pick up my car and was told I needed to pay them $75 payable in money order only for storage fees! (you are kidding, right!??) I pay and drive away with my car.
Fast forward 2 weeks, i go online to view my account and it shows i owe over $1200!!! I am pissed at this point. I call to ask why this amount is due and was told that the $1200 is repo costs and a car payment. When I ask what the $1400 was for (because it should have been repo charges) i was given the runaround. I was transferred 7 times, still given no answer. the reps were very rude and unconcerned. Finally, I ask for a supervisor and got hung up on. I am at the end of my rope....I am currently still on hold to talk to someone
This report was posted on Ripoff Report on 02/06/2014 03:42 PM and is a permanent record located here: http://www.ripoffreport.com/reports/westlake-financial/los-angeles-california/westlake-financial-rip-off-financial-los-angeles-california-1121536. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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