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Report: #1102825

Complaint Review: Westward RMG Property Management - Dallas Texas

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  • Reported By: Shaun — Plano Texas
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  • Westward RMG Property Management 14785 preston road ste 550 dallas tx 75254 Dallas, Texas USA

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My family and I moved from Houston, TX to the Dallas area for a job change. We contacted a realtor and property management company to lease a home in Plano, TX. The realtor, David Christensen, said his company Westward RMG would manage the property for its owner client. We moved in to the home in late August. The very first problem we encountered was the AC was out! What i failed to mention was that we paid the rent in full for the entire term of the lease. That was a huge mistake on our part because Mr. Christensen has taken full advantage of our ignorance. He still hasnt fixed the AC. Slapped in some mobile AC units after a month and a half of sweat, misery and complaining. Did nothing to compensate us for the additional electric bill charges we incurred. We have since had no hot water, no working cooktop since August, the furnance upstairs(where we sleep ) doesnt work so we have heat on the bottom floor only. There is a huge plumbing leak in the garage that is actually splitting the garage floor and i imagine ruiining the foundation. He has no response to our repeated calls for service OR he cusses my husband out!! If you ever hear a home for rent with the sentence "managed by Westward RMG properties and David Christensen" RUN and dont look back. HE is the worst hands down.

This report was posted on Ripoff Report on 11/28/2013 09:02 AM and is a permanent record located here: https://www.ripoffreport.com/reports/westward-rmg-property-management/dallas-texas-75254/westward-rmg-property-management-david-christensen-realtor-property-manager-from-hell-dal-1102825. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
4Employee/Owner

#5 REBUTTAL Owner of company

Playing Games

AUTHOR: Dave - (United States)

POSTED: Monday, December 17, 2018

You will always have folks like this that play games. As a manager I cannot allow renters to get months behind in rent. You can see the envelope he was pushing by his own admittance by not paying the months rent until the last day of the month. Yes, that means a new months rent is due the next day. The Next tactic by game players is use paragraph after paragraph of exacerbations and false accusations, most of the time to do with maintenance, along with names. They lost in court because they played games. I have a job to do. I always work with people when I can but cannot be pushed too far. You can also see by his words he wore any patience there was out because of trying to push late rent paying as a modification of the lease. Thank you internet for allowing this type of irrational and inappropriate venting in response to the consequence of their own actions. I may reached anytime at m y website.

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#4 REBUTTAL Individual responds

Windtree HOA 8110 Skillman

AUTHOR: Vaun Norwood - (USA)

POSTED: Thursday, June 16, 2016

Westward Realty and Management Group

Windtree Condominium, 8110 Skillman, Westward Realty and Management Group/ Dave Christensen manages our property. The homeowner have a huge problem with transparency. Multiple requests for the names of our board member have been denied, Multiple requests for a copy of the management contract between Windtree and Westward Realty and Management Group/ Dave Christensen also have been denied. Westward Realty and Management Group/ Dave Christensen hold our parking sticker hostage, owner can't park in designated parking places with out getting towed. Westward Realty and Management Group/ Dave Christensen doesn't hold HOA meeting for homeowners.

https://www.facebook.com/westwardrmg/

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#3 REBUTTAL Owner of company

Long Story Short

AUTHOR: Dave - (USA)

POSTED: Wednesday, March 11, 2015

The agreeing commentor on this post was a tenent that thought the rules did not apply to them. The month they were evicted they completed the rent payment on the last day of the month (due on the first), 2 days before the court date. They at the time of court owed a new months rent and about $600 in late fees they had accrued and ignored over the course of about 6 months. Thus the court date was held. That is why the judge ruled them in defaut and evicted them. I follwed the contrat an acted in the inteest of the owner doing my job as a property manager. Natutrally the exagerationjs about condition follow the victim ploy.

Dave Christensen

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#2 General Comment

I totally agree...

AUTHOR: Jermaine - ()

POSTED: Saturday, May 03, 2014

This guy Dave is anything but straight up. A true bottom feeder. He slumlords on other's properties and leaves the tenant with the bill. We came into a home that was not cleaned, had a $150 water bill balance with the city, had weeds thoughout the entire lawn, mold in wet areas, a serious ant problem and carpet that was soiled in pet urine.

So after the initial arguments held with the "management" about how a property should be turned over, we started our journey. We knew from the time we first spoke with Dave he was a shady person, but my wife loved the house and neighborhood too much to turn away. Against better judgement we stayed instead of breaking the lease early, and cutting our losses with a reletting fee. 

My wife gets laid off in July, then I get laid off in October. We are paying rent, but now we are late (15th or so). We make sure we communicate with "management" the whole way. Always threatening eviction on us but never having to file because we always paid the rent. Mind you the rent is over $2k. 

Along the way, we let him know the house is not blowing heat into our infant son's room during the winter and that our kitchen sink is leaking for the 2nd time. He sends our his "Team" of maintenance workers, who have less skills than I do, to come fix the place. They put a new faucet on, backwards, and the heat worked for 2 days. Told them to come back, they never did.

Fast forward to now. By now things are getting really tight around our household. We are on our absolute last, but we are somehow paying the rent. Then finally, I get my new job start date. I start work, and my wife gets her start date for the following month. We communicate this with "management" and they agree with the payment schedule we have to set up with them to get the month of April paid. We let them know we had a delay in our start dates which gave a lapse in pay between my severance and my first check which was also going to be short. He's agreed to us paying this in split payments, but still threatens eviction. We are confused so we called him on it and he, Dave, says he doesnt believe we will be able to pay it. He just doesnt see how it can happen. This is after I have already paid half of the rent on the 15th. So we paid the other half on the 30th. He didnt drop the eviction filing.

This guy takes our rent on both dates, says he applied one half of the rent to late fees, and leaves us with a balance of rent so that we can be evicted. All of this right when we are both starting back to work, going to catch up everything within 15 days, and only have 60 days left in our lease. The guy has no morals. A real slimeball.

No my family is for the first time ever homeless. New jobs and still homeless. For what? Because he could? Because we actually wanted value for what we were paying? Look at the homes he manages on his website. He's a slumlord. I called the real owner of the house by the way, he stated he didnt even know this guy filed for an eviction. I have met him and his family. They actually liked us and liked the investments we made in the property. Dave is the devil in the flesh. Be very careful with this shady guy.

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#1 REBUTTAL Owner of company

Frustrated Tenant / Home Warranty nightmares

AUTHOR: Dave - ()

POSTED: Sunday, December 08, 2013

The property in question is under a home warranty. When an owner uses a home warranty in a rental case is can severly slow down and inhibit quick action. On top of this when a tenant does not report complete information about the nature and need of repairs it also can. By sending in once sentence requests with no details and a $100 ticket must be opened to get anyone to the propery it again slow my ability to respond quickly because I have to go gather more information to be able to file a request.

In the case of the air conditioner someone had tampered with the units removing a blower from one of the units. Who knows who did this and the home warranty company made two trips to the properry and did nothing saying they cannot touch it while it is "disassmbled" as they claimed. until I had to visit the property myself to find out someone had been trying to do something with it besides our people. I have no proof who did this but it is why it was so delayed. I had to send my guys to slide the blower in and screw 4 sheet metal screws so they could come and do their job. When dealing with home warranty people that will not do anything or touch anything besides the simple task they are dispatchd to do then they walk away and do nothing. they also do not report to me that they walked away and do nothing. The window units were a courtesey by me that I purchased to use for them while we waited for the home waranty people to finally get thier act together.

In the case of the cooktop it is the nightmare of nightmares. lets just say they sent 3 diferent people. One to look . one to dleiver, and one to install. The guys that looked did nothing. it took a volley of a dozen e-mails by literally 6 different warranty appliance people to finally answer all the questions that the guy who came to look should have reported. Then the e-mails said thety delivery people would install it. That was a black and white lie in the e-mails. They were 2 hours late after the 3rd attempt to get them in a 4 hour window the tenant could deal with. I had to drive to the property myself to meet them 2 hours past the expiration of the 4 hour window and find out on the way to do that they they will not install it. So I call the awarranty compnay back. Initiated the install with a 3rd person. have to call again the next morning because they did not get the order sent. They finally come and the installer claims it will not fit and leaves not installing it. This is the day before thanksgiving. So I send my people to actually get it done the next morning. The counter does not have to be cut to fit as the worthless HW installer claimed. My guys turned it over made adjustemsmts and dropped it right in.

On the plumbing and small issues I have managed the property for years never having much problem. the ongoing issues have similar challenges as I am forced to use the home waranty protocol. With this tenant there is a new email every week, sometimes 2. A one sentence no details e-mail that I cannot act on until I get furher information. I have to gauge between calling the home warranty and spending $100 no matter what or send my guys who can actaully do something.

Owners Home Warranties can cuase us managers tons of fits and turn tenants into this. Trying to blame me as coodinator and exagerate occurences.

Dave Christensen Owner and Greater Dallas NARPM Chapter President

 

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