Report: #835021

Complaint Review: Westway Ford

  • Submitted: Mon, February 06, 2012
  • Updated: Tue, February 07, 2012
  • Reported By: mp — Fort Worth Texas United States of America
  • Westway Ford
    801 West Airport Freeway
    United States of America

Show customers why they should trust your business over your competitors...

I found a vehicle on Westway Ford's website with the exact color of the car and interior I had been looking for.  I called and spoke to John who told me he is the used car manager.  He said he still had the vehicle and wanted to know when I could come look at it.  I told him that I would be in that afternoon.  He said to ask for Matthew and he would show me the vehicle.  I called and spoke to John again about the vehicle explaining to him that I would be driving 40 miles to come and look at this vehicle and that I didn't want any issues when I got there.  He assured me there would be no problems!  When we got in the car to leave to head to the dealership I called and spoke to Matthew again to make sure the vehicle hadn't been sold before I drove such a long way.  Again, I was told no that it would be ready for me to look at.

Once we arrived at the dealership I was told John was mysteriously not in.  I spoke with Matthew who tried to show me a different vehicle.  I told him this was not the vehicle that I was hear to look at.  He then told me that vehicle had been taken to a shop somewhere off premises and wasn't available!  This is when my anger really came out!  I think he got nervous and went and got a manager that tried to sell me several other vehicles that I had no interest in!  My husband and I were so fed up we walked out and the manager followed us to our vehicle still trying to sell us other vehicles!   He then brought another manager out that tried the same thing as we were sitting in our vehicle to leave.  I finally had to yell at him and tell him no matter what he was trying to sell that I wasn't buying!!  Total and complete frauds!!!
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This report was posted on Ripoff Report on 02/06/2012 09:08 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Most internet "sales managers" are not at the dealership....

AUTHOR: MovingForward - (USA)

These "Internet Sales Managers" are not really at the dealership. They are nothing but appointment setters there to get you to come into the dealership. They have no idea what inventory is at the dealership and they can promise you until the cows come home - but whatever they say is a crap shoot at best. 

Don't get me wrong - its still better to do your shopping and research for a new/used vehicle on line before you go out to see/test drive and inspect the actual vehicle. But the internet is a lead generater for the dealership and the entire job of the "internet sales manager" is to get you to go to the dealer no matter what they have to say. They are not on site at all. So any question you have about the vehicle can't be answered correctly by the internet guy! Oh, he will answer - but he will just tell you what you want to hear.

One last comment: some of the larger dealerships have onsite internet managers, but that is very rare. Usually you are talking to someone that is nowhere near the dealership. Keep that in mind when you ask questions. If you have a long way to drive, they love it because then you are ripe to fall into one of their sale scams. Its best to get all your information in writing before you go...good luck.

By the way, you did the right thing by leaving when they didn't have the vehicle they said they had. If they are going to lie to you about having the vehicle, what else will they say? None of these dealerships will learn until everyone does just like you: leave when they lie.
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