Complaint Review: WFNNB & Victoria's Secret - San Antonio Texas
- WFNNB & Victoria's Secret www.victoriassecret.com San Antonio, Texas U.S.A.
- Phone: 800-695-9478
- Web:
- Category: Credit & Debt Services
WFNNB & Victoria's Secret Overcharging on "Fees" San Antonio Texas
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I rec'd a collection call on 12/11/08 stating that I my account was overdue and in collections. The customer service rep. told me if I paid it over the phone that very day, that she would waive $20 and my account balance would be $0.
It is now 2/15/09 and all of a sudden I'm getting statements showing that I owe $42!!
I called their customer service (some lady in India) and she said their computer did not show any notes that their rep. had promised to waive $20 to make my account balance $0.
The cust. service lady said she was going to put my account into investigation so they'd have to pull the recorded tapes and listen to what their rep. promised me.
I refuse to pay their $42 in late fees on an account that was supposed to be paid off.
What a rip off! I'm writing to Victoria's Secret, WFNNB, Alliance Data (the parent company of WFNNB), and the better business bureau of Texas.
Robyn_sue
Roaring Gap, North Carolina
U.S.A.
This report was posted on Ripoff Report on 02/15/2009 10:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wfnnb-victorias-secret/san-antonio-texas-78265/wfnnb-victorias-secret-overcharging-on-fees-san-antonio-texas-424341. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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