Wheelz - American Auto Guardian, Inc (AAGI) Wheelz fails to honor expensive extended warranty policy Arlington Heights Illinois

Power steering went out and I dropped it off at the shop for warranty work. I had to wait 48 hours for an inspection which I was informed was geared more to fail the inspection or to void the warranty. The inspector walked through the whole car before he reviewed the power steering problem.

Turns out the wrack and pinion failed and leaked fluid drying up the pump. They are willing to cover the wrack and pinion repair for mechanical failure included in the warrantee but won't replace the pump because it failed due to lack of fluid which is not covered. My argument is that Wheelz refuses to see the root issue here which is a failed wrack and pinion, not a fluid descripency. The supervisor made it sound like I was purposely driving the car around with no fluid in it. The reality is that I take care of my cars and check the fluids once a week. The car went into the shop immediately once I discovered there was a problem.

There is little value for your money with this company:

- Time consuming scrutiny put upon the shop

- Arguing policy. Wheelz will try to manipulate policy to their benefit, not the consumer.

- Paid more for ultimate care

- Only 30k warranty

Wheelz won't honor the customer and manipulates their policy to look real nice with an ultimate package and you get ultimately denied. I recommend to anyone to steer clear of this disservice, your wasting your money!