Report: #285724

Complaint Review: Whirlpool Corporation

  • Submitted: Tue, November 20, 2007
  • Updated: Tue, November 20, 2007
  • Reported By: Moundsville West Virginia
  • Whirlpool Corporation
    1708 Center Street- Apt # 2
    Moundsville, West Virginia

Whirlpool Corporation Washing Machine brand new when bought didn't last # 3 yrs. Including my neighbors Benton Harbor Michigan

Show customers why they should trust your business over your competitors...

I'm writing to let you know or can investigate why Whirlpool Corporation will not recognize a problem with their equipment or there products. Enclosed is copies of the correspondence with Whirlpool Corporation which is self explanatory I don't think I was being rude by asking for pro rated money back on this washer. It was a heavy duty 25 lb capacity which was a quite magnificent in operation. They refuse or give some kind of excuse which is total nonsense from a Corporation of this size. I've had e-mail response which is enclosed. I talked with a Joclyn - of Whirlpool
1-800-446-2574 Ext 71 ? trouble with their menu on telephone.

Date: Wed, 30 May 2007 10:50:49 -0700 (PDT)
From: "Christopher Seum " Add to Address Book Add Mobile Alert

Subject: RE: Multisite Contact Us Email

Thanks for your quick response.
I called 1 / 800 / 843-0304
And spoke with Kenneth and he hooked me with Regina.
I was trying to locate you but It acted like a case from the X-Files
Nobody knows anything.
I'm getting together the info for you Jamie be patient with me please.
That was a heavy duty 25 pounder if it broke that quick Jamie what of the single loads ?
Be Back

Something of note to remember form Whirlpool Corporation from their web page from the horse's mouth the CEO :

"Whirlpool's code of ethics requires each of us to act responsibly and maintain the highest levels of personal, business, and legal conduct. That means walking away from a business agreement rather than violating the law or compromising our standards. We are ever mindful that there is no right way to do a wrong thing."
October 2006

Letter from the Chairman and CEO
Our aim is for Whirlpool Corporation and its worldwide subsidiaries to be known, trusted, and respected as one of the top enterprises in the world. To do that requires strong financial and ethical performance.
Whirlpool's code of ethics requires each of us to act responsibly and maintain the highest levels of personal, business, and legal conduct. That means walking away from a business agreement rather than violating the law or compromising our standards. It also means showing respect for those whose lives we affect and treating them as we would want them to treat us, whether that person is a supervisor, colleague, or subordinate.
This code is provided to help you make the right business conduct choices. It highlights what our shareholders, customers, suppliers, colleagues, and the communities in which we do business expect of us, and the minimum we should expect of ourselves. Ethical conduct has no boundaries it applies to Whirlpool and subsidiary employees worldwide. If you become aware of an ethics issue, it is your responsibility as a Whirlpool employee to report it.
You should contact your supervisor or others listed at the end of this document to obtain more information regarding the relevant policy or to report any potential issues. Alternatively, you can contact a "hotline" maintained by a specialized company retained by Whirlpool to receive inquiries on a confidential basis. You can contact this hotline by telephone, by email, or by regular mail. Contact information is listed at the end of this document. You will not be asked to identify yourself and your communication will be treated confidentially to the extent possible.
Whirlpool's long-standing reputation for quality, excellence, and integrity demands that we make the correct choice in all cases. As you know, there is no right way to do a wrong thing.
Jeff M. Fettig
Chairman of the Board and Chief Executive Office
In conclusion I want to thank you and your staff for reading this letter and say that I've you folks can't help at least these characters who build this equipment do not care for their name sake Whirlpool which is sham of the industry that tax payers pay for. At least their
put on notice.

Best Regards,

Christopher L. XXXX

CC : The United States Attorney's Office
Eastern District Of Michigan

PS. MY neighbor who lives across the street from me bought same washer,
his broken down the same as mine. He should be reinbuiresed also.

Fine Company Whirpool !!!


Christopher l.
Moundsville, West Virginia

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