We purchased a Whirlpool Washer Model #LHW0050PQ. We purchased Whirlpool because we thought this was a good product, with service behind them. I found out this is not the case what so ever.
We had this product delivered on June 7, 07. With in 12 hours it had stopped working. A tech came out to look at it, and he could not do a diagnosis on the machine. He left with out really telling us much, including his name.
I called Whirlpool with my dilemma about a machine lasting no more than 12 hours. They told me that they needed to see the paper work from the tech before they could make a decision. This could take up to 48 hours. The options of solutions they suggested were (1) New Machine Delivered. (2) Fixed (which I did not want). (3) A credit which would allow me to purchase a new machine (which is the the one I opted for)
When I called Whirlpool on Thursday a.m. I was told a repair person would come out and fix it. Because it was under warranty they are only in mandate to "fix it". I am not impressed as I feel that a washer should last more than 3 washes before being fixed, it should be replaced. I feel that now I have purchased a "used washer" and this is not what I wanted. They basically told me that is "all they could do".
I really feel I was ripped off with the service of Whirlpool and the quality of the machine. I have lost all faith in Whirlpool products because of their lack of quality, and lack of accountability to please the customer.
Do not purchase this product because in my opinion it should be replaced, not fixed. If I want a used machine I could go on Craig's list and purchase one.
Not impressed at all in Vancouver Canada.
Vancouver, British Columbia