• Report: #739209
Complaint Review:


  • Submitted: Fri, June 10, 2011
  • Updated: Fri, June 10, 2011

  • Reported By: dlw — Bonita Springs Florida United States of America
553 Benson Road Benton Harbor, Michigan United States of America

Whirlpool Kitchen Aid dual dishwasher Benton Harbor, Michigan

Corporate Advocacy Program
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

After numerous service calls for this dishwasher, we are still having problems with dishes getting clean.  We were told by Whirlpool that we needed 3 services calls to prove the unit was defective which we did on 2/16/11, 3/21/11 and 4/5/11.  On 5/16/11 we spoke with Patty at Whirlpool and she was to set up a second opinion, after one week no call back or second opinion was made. On 5/24/11 We called Whirlpool to inquire about "second opinion" and  spoke to supervisor Deanna and she stated we didn't need a seond opinion, just a service call in the last 30 days and then it would go before the review board.  5/25/11 Appliance repair came to our house and checked the machine and called Whirlpool tech Ken who recommended a phosphate product that is illegal in Florida.  His second recommendation was a water softener.  Both the local service tech and Ken laughed at the thought that we would have to buy a $1,000 water softener to make a $1,500 dishwasher get our dishes clean.  This was a surprise to us because our old dishwasher cleaned our dishes without a water softener.

Left a message for Deanne to submit the dishwasher to the review board and no one called back. Another call to Whirlpool and spoke with Kia and she stated the final decision of Whirlpool was the unit was operating correctly and we must purchase a water softener in order to get the dishes clean.
We would like the unit removed and a credit on our card, as this product is defective and does not clean the dishes.

This report was posted on Ripoff Report on 06/10/2011 11:08 AM and is a permanent record located here: http://www.ripoffreport.com/reports/whirlpool/benton-harbor-michigan-49022/whirlpool-kitchen-aid-dual-dishwasher-benton-harbor-michigan-739209. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Whirlpool

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?