Whirlpool Whirlpool is not taking care of repairs on an under warranty appliance. Nationwide

 On Dec. 23rd, 2014 my mother called Whirlpol repair to report that her ceramic, flat top range had starting beeping and sending out a letter and number error code the night before. The customer service agent gave her the phone number to a furniture store in Longview, Tx who sold and repaired Whirlpool appliances. She called it and the repairman yelled at her and told her she should not have been given the phone number, that Whirlpool is supposed to contact him.

My mother called Whirlpool back, the agent said she would contact the repairman and fax the paperwork to him, and set an appointment for Dec. 29th, 2014. Dec. 29th came and at 3pm when no repairman showed up for the 11am service time, my mother called Whirlpool back. They informed her the serviceman refused to take the job because he didn't sell her that range. My mother asked why no one called to tell her this and why another serviceman wasn't scheduled. No reason they could come up with. So Whirlpool found another repairman out of Tyler, Tx who agreed to do it. Appointment was scheduled for Jan. 6th, 2015.

Jan. 6th, 2015 now has come. No repairman. My mother calls the repairman directly. He informs her that Whirlpool called him and canceled the appointment when they realized they would be paying him to drive 2 hours one way for the appointment. So another phone call to Whirlpool to find out why no one called when they canceled the appointment and why another repairman wasn't found and scheduled. More apologizing from Whirlpool. My mother actually gets a surpervisor on the phone who says that there is no one in an approved area who can or will do the repairs so they have to put her claim into "resource" and it will be another 8 days before they can get approval to lookoutside the approved area for a repairman, but they will call her back.

I get on the phone and call whirlpool to let them know that a person going without their stove and oven for 3 weeks while it is only 10 months old and under warranty is unacceptable. I called Sears in Shreveport, La (which is only a 20 minute drive from my mother's home) and get a Whirlpool certified repairman scheduled for Jan. 15th, 2015. It tok me less than 5 minutes to do this. I called Whirlpool back and they say they will pay the claim to just let the tech that does work know it is under warranty. I warned them if they do not pay it I will hire an attorney and sue them.

Everyone should know this is how they treat their customers, especially their elderly, widows. My mother is having to pay out money to eat out at least once a day. She is 67 years ld, a widow and on a fixed income. Whirlpool has been told this. They don't care. And have offered no compensation for the problem this has caused.