There is a company with the same name located in the New your area, they are a good company and have nothing to do with this company in Las Vegas Nevada.
After "selling me" to select their service over other carriers, providing credit card authorization for deposit and signing agreement, White Glove dispatcher did not call within 48 hours to provide a pick-up time window as promised; did not show at all for the pick-up; did not call-me to explain, nor answer my questions when i called and would not return my calls.
The background: I had several calls with Jack Tulane of White Glove whom explained their cost estimate and how their transportation services worked to have furniture transported from Dallas to Nevada. He also claimed to have spoken to his dispatcher so he could give me a guaranteed June 2, 2012 delivery date so that i could book an airline reservation to Reno to meet the furniture at the delivery. He said they would bring my furniture from Dallas to Las Vegas, and then they had trucks going from Las Vegas to Reno so could give me an exact date for delivery. He then provided me a pick-up date of May 23, 2012 and said that i would receive a call 48 hours in advance to alert me to a time that they would arrive to load the furniture. I then submitted the credit card charge authorization form for a deposit payment. I also purchased a non-refundable RT airline ticket to meet the truck in Nevada.
On Friday, May 18, i called to confirm my pick-up date and request an early morning time. I spoke to a woman that said they were closed but that calls were forwarded to her and she would make note of my request and reconfirmed that i would get a call prior to the pickup.
The day before the "pick-up" date i called several times to say i had not heard from them about a time that the truck would be coming to my home to pick-up the furniture. I was told they would look into it and call me back which they did not. I called agian and explained the situation and was told the manager was coming back to the office and was going to look into it and call me back. He did not. I called again, and Tom answered and told me they could not contact the driver. i called again, they were closed and left a message with their voicemal.
The morning of the pickup i called and again got voicemail. i finally reached Tom at 8 am and he told me that the truck had broken down and could not reach the driver.
I continued to call and when Jack Tulane, my salesman answered, i told him the situation. He assured me "i give you my honor" that he would find out what was going on and call me back. He did not. I called again and was told someone would get back to me. I called again, and Jack Tulane answered. I said "Jack, it is Mark Dunbar"! He responds, "How may i help you"? i said, "are you kidding, what the hell is going on?" He said someone would get back to me. No one did.
The following morning i called and spoke to Tom again (who has told me he is the manager and dispatcher),. I explain to him that i was guaraneed a delivery date so that i could buy an airline ticket to meet the delivery. He said the truck had broken an axle and had no idea where it was. I said , "are you saying you are a broker because if these are your trucks, how do you not have contact with your driver? He said that they were their trucks. He had no solution , he simply said i could cancel. I asked if there was another truck in the area that could pick-up to possibly still deliver by June 2nd. He said he would make calls and get back to me. I never heard from him. I called back several hours later. I was told that Tom was on the phone and that he would get back to me. That is the status!