Whiteningcoach Smile Pro Direct & Ivory White are the same companies. Same phone numbers.www Difficulities canceling free trials and obtaining refunds in addition poor service. Henderson Nevada

Dear James Dangos. Please accept our sincere apologies for any misunderstandings about our Trial Promotion and the Terms & Conditions. We take complaints very seriously and we hope this response will provide you with additional information.

When you ordered the product you also checked a box indicating that you agreed to the terms of the offer. When a customer checks that box we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. 

These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. 

Our company does not ever refer to the trial products as free samples. The free trial is the period of time the cx has to try the product. A trial period. If the cx exceeds this trial period and no contact has been made our company to cancel, the cx is automatically enrolled to our monthly subscription program. 

According to our records, you were refunded 60%, to which you accepted and were informed of the email confirmation that you would receive to confirm this. 

Since the time your account was canceled, you have initiated a chargeback for the full charge. Because of the chargeback, we cannot issue you a credit at this time because you would then end up getting a credit twice for those purchases. Your account is cancelled and will not receive any future charges. 

I’m sorry for any inconvenience this may have caused you. Please contact our Customer Service Center and we would happy to answer any further questions you have regarding this.

 Thank you.