• Report: #198327
Complaint Review:

WhiteOverNite- Novapointe - BurnFatHoodia - SkyFission

  • Submitted: Mon, June 26, 2006
  • Updated: Mon, June 26, 2006

  • Reported By:Hawthorne Florida
WhiteOverNite- Novapointe - BurnFatHoodia - SkyFission
2060 East Francis Street Ontario, California U.S.A.

WhiteOverNite - Novapointe - SkyFission -BurnFatHoodia ripoff Charged my credit card for $106.90 for product I did not authorize and refuses to issue refund. Ontario California *EDitor's Suggestions on how to get your money back into your bank account!

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On 02/12/06 I signed up for a trial offer of WhiteOverNite for the cost of S/H of $3.95. Per the terms I had 14 days from the date of ordering the trial to cancel and be billed for no further shipments. I sent an email to cs@whiteovernite on 02/19/06 advising I had not received my trial shipment and would like to cancel my request.

I received my credit card statement on 02/23/06 and found that I had been charged the $3.95 on 02/12/06 as I had authorized but I was charged $106.90 on 02/17/06 for a shipment which I had not received nor authorized. I promptly called the number provided on my statement and was on hold for quite some time before I was prompted to leave a message - I left a message advising I had not received my trial shipment nor the full shipment and did not authorize the charge of $106.90 and wanted a credit. I also followed up with another email at this time to advise I would take action against their company if I did not get a credit. I received the 60 days supply on 03/08/06 and the sample shipment on 03/12/06. I never received a call back nor a response to my numerous emails sent.

I was trying to resolve this dispute myself and finally got my credit card company involved when I was billed $106.90 for a second shipment on 05/02/06. I was credited for the second charge billed on 05/02/06 but was charged for a charge of $49.99 for BurnFatHoodia which I never ordered. When I spoke to the representative at 909-930-3060 regarding the WhiteOverNite she stated the terms of agreement state I had to pay for the first autoshipment and that was not refundable. I then advised I was reporting them to the FTC as they have changed the terms and at the time I ordered it clearly stated that I had 14 days to cancel and have no further responsibility. I then asked if they also distributed BurnFatHoodia and she stated they did - I promptly advised I never ordered that product. The representative advised she would make note not to send any further shipments. I asked when I supposedly ordered and she replied a few months ago. I have not ordered anything on the internet since the WhiteOverNite disaster therefore this company is also charging credit cards for other products they distribute but the consumer did not request.

I am reporting the charge of $49.99 for BurnFatHoodia to have a formal conplaint on file in case I am refused a credit for this charge by this company.

Hawthorne, Florida

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 06/26/2006 05:56 PM and is a permanent record located here: http://www.ripoffreport.com/reports/whiteovernite-novapointe-burnfathoodia-skyfission/ontario-california-91761/whiteovernite-novapointe-skyfission-burnfathoodia-ripoff-charged-my-credit-card-for-198327. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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