• Report: #1167029
Complaint Review:

Whitetail Electronics

  • Submitted: Sun, August 03, 2014
  • Updated: Sun, August 03, 2014

  • Reported By: Jean — Erie Pennsylvania
Whitetail Electronics
3208 Peach St Erie, Pennsylvania USA

Whitetail Electronics Unwilling to refund purchase price for complete System Failure, lack of owner contact Erie Pennsylvania

*REBUTTAL Owner of company: Unfortunatley, websites like Rip-off will post anything, wether it true or not!

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In March 2012, I contacted Whitetail Electronics. I explained I live in a high-crime area, alone and I need to be able to see if anyone is on my property while away as well as have recordings 24/7. Whitetail Electronics advised of a wireless system stating this system would be "Perfect" for me. The wireless receiver can go up to 120' so no need for wiring and then a separate video recorder can be purchased which will record 24/7. I purchased two cameras, a wireless router-to connect the cameras and video recorder to my wi-fi for Internet viewing. Shortly after installation, they had to REPLACE the original video recorder, and they suggested hard-wiring my rear camera at an additional cost to me - due to the wireless system wasn't able to work wirelessly after all.

Periodically over the last 2 years, I have had no service many times. In order to avoid costly service calls ($72 per hour + drive time), I called Whitetail and they advised me to reset breakers, GFCi's, shut the whole system down, and advised maybe the company was doing updates. Eventually the service did resume. However, in March 2014, I again found no front camera texts and no video recordings for some time. I contacted the Manufacturer directly to avoid a service call and avoid having to take off work. They advised the same - couldn't determine reason. Whitetail had to come.
Whitetail took my SECOND malfunctioning video recorder, replaced the wireless receiver and ordered a new front camera. In the mean time, the rear camera is not working.
EVERY PIECE of Equipment has failed.
I am still waiting for the video recorder and front camera to be returned - and rear camera not working. This will be the THIRD video recorder. Also, I had to pay one year of monthly service up front in March 2014. Right after sending in the up-front payment, my system failed = NO SERVICE and paying for service. Whitetail was contacted in April as soon as I noticed. Sometimes when you don't get recordings or texts, you just think there is no activity. I don't know an exact date it stopped working properly.  
I have tried to speak with the owner, but Gregg Butala refuses to communicate with me - having his employees do all of the communication.  Gregg Butala did respond to me with one email, detailing how incorrect I was, but offering no resolutions at all.  
Debra of Whitetail Electronics did send me a reply advising I could cancel my services if I would like with no refund on the Annual monitoring fee.  
So, now I am left with a completely useless system that doesn't work, and Whitetail Electronics refuses to do anything except install new pieces of equiment and CHARGE me more to do so.  I advised Whitetail Electronics I have absolutely no confidence the new pieces would work any better than the first and I just want an amicable solution - I would like a refund of that annual monitoring fees and some kind of resulution to refund me some costs on the repeatedly failing security system with NO response.
Whitetail Electronics has since sent me a monitoring service cancellation - and again, the $238.80 annual up-front service fee is not refunded.
In my opinion - stay away from Whitetail Electronics.

This report was posted on Ripoff Report on 08/03/2014 07:58 AM and is a permanent record located here: http://www.ripoffreport.com/reports/whitetail-electronics/erie-pennsylvania-16508/whitetail-electronics-unwilling-to-refund-purchase-price-for-complete-system-failure-lac-1167029. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Owner of company

Unfortunatley, websites like Rip-off will post anything, wether it true or not!

AUTHOR: W.E. - ()

This post, and a duplicate of it, was created by a now-former customer who is blackmailing our company for an unjustified refund because she is in a poor financial situation.  We are dealing with it on a legal level at this time.

-Jean Colish is demanding a full refund on her system- two and a half years after purchasing it. She has repeatedly told us that she is “broke” and needs the money after her divorce. This is not a reasonable request for any purchase (would you expect to be able to get a full refund on a tv or DVD player after owning it for that long?), and she refuses to accept anything less.

-Jean Colish’s equipment is still completely covered under the warranty. She has incurred NO replacement costs whatsoever for the equipment.

-We did not hear from her for two full years after her system was installed and working properly in regards to any issues.

-Her labor warranty covered all service calls for one year. She has had her system for two and a half years, so our rate does apply for service calls.  Our rates are competitive in our industry, but she has still refused to pay for her recent service call, despite the charges being discussed prior.

-The owner HAS contacted Jean Colish directly.

-Jean Colish is fully aware that her equipment is still in our office waiting for her, but she is refusing to respond to inquiries about what she’d like us to do with it.

-We have offered to assist Jean Colish with selling her system, but she has ignored that offer because she only wants her entire purchase price back, and now.  

-The letter sent to Jean Colish informing her of the termination of her contract also stated that her unused monitoring balance would be put towards the invoice for the service call she refused to pay for. It also states to contact us in regards to obtaining any refund. She has not done so.

-Jean Colish repeatedly threatened to smear our company name, and that of our President, around Erie Insurance, where she works, and anywhere else she could if we did not give her money. We have attempted several amicable resolutions, but will not meet her unreasonable demands.  As a result of not getting her way, she began posting false and exaggerated statements all over the internet, to the BBB and to the attorney general’s office. Unfortunately, sites designed for consumer reviews, like ripoff report,  are also able to be used as a weapon by irrational people making unreasonable demands.

-Our lawyers and the Attorney General are both actively involved with this matter, and will be determining our best course of action against Jean Colish.

Whitetail Electronics prides itself on the quality of our equipment and the knowledge of our technicians. In addition to the manufacturer’s warranties on the equipment, we do offer a full year service warranty to cover the labor costs of replacing anything that would happen to go wrong. Because we only sell high-end equipment, the warranties are rarely used, but we feel it is essential to the peace of mind of our customers.
If a customer does require a service call beyond the first year, an hourly fee for labor does apply, even if the equipment is still being covered under the manufacturer’s warranty. We will always work with you to ensure the full performance of your system is restored as quickly and efficiently as possible. (We are also diligently working to develop optional service agreements that would allow for preventative maintenance and necessary service calls to be included in a flat annual fee)

The satisfaction of our clients is important to us. We make every effort to accommodate the reasonable needs of each individual customer whenever possible. We know that our awards, testimonials, and thousands of happy customers speak for themselves!

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