Wholesale-dress.net They refused to refund me for items. They would not send me items that I ordered. Internet

----- Original Message -----

From: Carly ****

To: after-sale@wholesale-dress.net

Sent: 2010-10-20 22:46

Subject: Re: Re: Order No. W2010101101822 without item

I am not going to order anything else from you guys this is ridiculous the packages didn't even come with a packing slip so I don't know how your records can show that 6 pc where sent out if I don't even have proof that 6 pc where sent out. All I know is that I open my account and check each item with the one that I ordered and at the bottom of my order is the last piece of clothing and it wasn't in the bag. I shouldn't have to order anything to get what I paid for already. I would like to see the documentation that all 6 where sent out because like I stated previously I didn't get a packing slip (Which should have been an alarm to begin with) because you alway send the items with a packing slip. I am not making another order because I can't keep wasting money for things that don't either arrive or that are out of stock and so a credit is given which  doesn't even include the shipping so I have eaten already 50+ dollars because of mistakes done by you guys. I am not wasting anymore money I just want my item or thats another 10.00 for the item and 15.00 for the shipping. Also just because a piece of paper says that all 6 where sent out doesn't necessarily mean that all 6 got in the bag, people do make mistakes and I understand that but when there is a mistake it needs to be taken care of by the people who make it.  

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From: after-sale <after-sale@wholesale-dress.net>
To: cc
Sent: Wed, October 20, 2010 12:20:23 AM
Subject: Re: Re: Order No. W2010101101822 without item

Dear,I am so sorry.

they give me the document to show thar they sent six pieces.

so what I can only do for you is that

if your new order is above 200usd I will apply to sent you the missing one for free price.

is that ok?that is the most I can do for you dear.

hope you can consider it.

 

 

 

any other question just contact us

have a nice day!

wholesale-dress after-sale dept

 

----- Original Message -----

From: Carly ****

To: after-sale@wholesale-dress.net

Sent: 2010-10-19 22:11

Subject: Re: Order No. W2010101101822 without item

Are you seriously? I PAID for 6 items and I am telling you that I did not receive all of my order that I paid for. This is really bad customer service I have order a lot of stuff from you guys and if this is the way that you repay your customers than I don't know if I can contmore money plus I have referred a lot of family and friends to you guys and they will no longer be shopping with you either. I paid you money for six items plus a lot for shipping and you guys are basically ripping me off. All I want is the item that I did not receive if I had it why would I ask for the same item? I really would like some help with this situation. I do not have a scale and neither does that packaging say anything so asking me to do that is ridiculous! I want some help!

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From: after-sale <after-sale@wholesale-dress.net>
To: cc
Sent: Tue, October 19, 2010 4:15:51 AM
Subject: Re: Order No. W2010101101822 without item

Dear,I am sorry the document here showed that we sent all the items you ordered to you.

can you tell us the total weight of your parcel.

after that we can help you check it.

 

 

 

any other question just contact us

have a nice day!

wholesale-dress after-sale dept

 

----- Original Message -----

From: Carly

To: after-sale@wholesale-dress.net

Cc: me me

Sent: 2010-10-19 04:04

Subject: Order No. W2010101101822 without item

</ Hi I received my order W2010101101822  on Monday 10/18/10 and there where only 5 of the 6 pc of clothing and shoes that I purchased. The item that I did not receive was X10093002-2 Loose Bat Sleeve Hooded Tops Light Grey. I contacted your support shown in attachment and they said to contact you. I really don't want a credit I just want the item that I paid for and the shipping for that item sent to me since this is not my mistake. I am not m that item I was going to give it as a gift.  Carly