Report: #1008662

Complaint Review: Wholesale Factory

  • Submitted: Mon, February 04, 2013
  • Updated: Mon, February 04, 2013
  • Reported By: giglz92 — Lakewood California United States of America
  • Wholesale Factory

    United States of America

Wholesale Factory Do NOT order anything from the Wholesale Factory - NO money back...GUARANTEED! Internet

*Consumer Comment: Contact your Credit Card to dispute charges

Show customers why they should trust your business over your competitors...

This company has great customer service!  I received an automatic confirmation number as soon as I placed the order.  Then I received another e-mail indicating the product (LifeProof case for an iPhone 4) was delayed due to a backorder.  The last e-mail I received from them was indicating the order was delivered via USPS.

And this is where the drama begins.

The package did not include a return address.  Inside, the package did not include the headset adapter, per the description on their website.  As a result, I sent an e-mail asking for the headset adapter.  No response.

Three days later, I sent a follow-up email, requesting an RMA number (per the instructions on their website), so I can send the product back and get my money back.  Per their website, they will reply to all e-mails within 48 business hours.  It has now been 6 business DAYS and still no response. 

I sent another e-mail today requesting this issue is resolved within 5 business days before I seek assistance with a consumer reporting agency.

Note: After comparing the product I was sent by Wholesale Factory, with an actual Lifeproof Product, I did notice inconsistencies with the two products.  Mainly, the serial number on the Wholesale Factory was nonexistent.  Additionally, you cannot utilize the phone unless you're using the headset as the caller on the other end cannot hear you.  While it seems you're getting a better deal by getting a product via an internet site, save yourself the headache and just pay full price at a reputable store where you know you're getting the REAL Lifeproof product.  This has definitely been a lesson learned.
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This report was posted on Ripoff Report on 02/04/2013 01:16 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Contact your Credit Card to dispute charges

AUTHOR: Victimized - (United States of America)

Call your credit card company to open a dispute against the vendor. They will tell you that you don't have to pay for that transaction at this time. Gather all your email evidence to submit to the credit card company when they send you their questionnaire. Most important is your emails and request for RMA. It happened to me too and this is how I resolved it. Good Luck.
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