• Report: #1127556
Complaint Review:


  • Submitted: Sat, March 01, 2014
  • Updated: Sat, March 01, 2014

  • Reported By: Mark — Riverdale Washington
7106 S 220th st. Kent, Washington USA

wholesalegateopener.com Horrible business practices, products and customer service Kent Washington

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Horrible product quality, instruction manuals, customer service. I am an experienced engineer and found instructions either to be confusing or non-existent. Lots of problems with the gate opener, controller and lock. Incompetent customer service had me running in circles due to bad advice even though I questioned their recommendations.

They will not take responsibility for their mistakes. They recommended the wrong lock, then insisted that I pay return shipping charges as well as the difference in price for the right lock. In addition I had to make my own brackets at cost of over $75 each time.

They are incompetent business people. They even charge local sales tax when shipping to other destinations with lower tax. I told them not to charge the tax, they did anyway. The State Dept. of Revenue ruled in my favor, but i still had to fill out forms to get a refund.

Products are cheap up front, but high cost in time and money to fix problems.

This report was posted on Ripoff Report on 03/01/2014 12:27 PM and is a permanent record located here: http://www.ripoffreport.com/reports/wholesalegateopenercom/kent-washington-98032/wholesalegateopenercom-horrible-business-practices-products-and-customer-service-kent-w-1127556. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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