Why Not Lease it Extra Payment taken, "Oops Sorry" doesn't help!!! Manchester, New Hampshire Nationwide

Today Why Not Lease it took $100.87 out of my bank.  I paid off my item (a stove from Sears) last month.  After I made my last payment I tried to remove my bank info from the website but I could not.

Needless to say, they threw my bank into the negative.  I live on a fixed income so they removed my grocery money.  I now have no money to feed my kids with.

When I called to complain I was told I'd have to call back Tuesday because they don't see the payment clear on their end.  I had comfirmed with my bank that it was taken completely.
  When I demanded a refund they said it takes 7-10 days (from the time I call in next Tuesday) for a refund to be completed.  I also asked for my ownership papers and was told that I have to request them on Tuesday.

When I went to my bank they told me that I should change my checking acct # to ensure that this company doesn't take further monies. 

This company is shady as all heck.  Their excuse to me that it was a "glitch" and "oops, sorry" doesn't cut it.  They need to remove people's banking info if they are unable to ensure the system doesn't take extra payments.

Next stop, the FCC.