Report: #1039966

Complaint Review: Widget Love

  • Submitted: Tue, April 02, 2013
  • Updated: Tue, April 23, 2013
  • Reported By: Shannon — Raleigh North Carolina
  • Widget Love

    United States of America

Widget Love Will not take back a damaged product because it's not damaged ENOUGH in their opinion, Internet

*UPDATE Employee: Hi there

Show customers why they should trust your business over your competitors...

I ordered two sets of hair chalks from Widget Love with a Plum District coupon.  Several of the chalks were broken when I received them. Customer Service told me to take a picture and send it to them.  I did so. They informed me that in their opinion the damage was minor and the product would still be able to be used so they would not take them back. 

Damage is damage.  Broken chalk is broken chalk. How is that minor damage? It's BROKEN. You sold a defective product and will not make it right. They said it was marked final sale. It wasn't marked damaged so your final sale doesn't apply. 

I hope that Plum District and these other coupon websites stop doing business with this shady company. Do not waste your money on any of their products. If they don't back their products when they are damaged, save yourself the trouble. 
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This report was posted on Ripoff Report on 04/02/2013 09:30 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Hi there

AUTHOR: Widget Love Customer Service - ()

Dear Valued Widgetlove Customer,

We do apologize for the way that your case was handled. We can assure you that we do stand behind all of our products, and we do our best to ensure that all of our customers are satisfied with our customer service. If you could provide us with your ticket ID (in the format of xxx-#####), we would be more than happy to re-evaluate your case. Alternatively, you can contact us at 1 800 990 6771 between the hours of 10AM-6PM EST Monday - Friday. We look forward to hearing back from you!
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