Report: #1401737

Complaint Review: WIGSIS

  • Submitted: Fri, September 22, 2017
  • Updated: Fri, September 22, 2017
  • Reported By: TheResearcher — California USA
  • WIGSIS

    Internet
    USA

WIGSIS aka WIGSERVICE Unethical Gameplaying Bandits Hefei Anhui Province Internet or nationwide

Show customers why they should trust your business over your competitors...

On 08/18/2017 I ordered a Refined Straight Short Black wig in color #29. It cost $126.00 and the seller indicates to use only Paypal. On 09/06/2017, I received the package but the wig sent does not resemble anything like what is advertised (and what I ordered) on the website. The seller can be directly contacted by using their website. In 48 hours I was responded to via email by Daisy, who requested a photo of the sent wig. I requested a full refund but first the seller wants a photo of what they know they already sent. I complied but the email support@wigservice.com  Daisy used, mail returned. I then found an email for the seller on Paypal: Wigsispay@gmail.com.  On Paypal, I saw that my payment to the seller was "complete" meaning the seller, a Qiang Zhao, received it. I used Paypal resources to contact the seller. I was unsure if any of my communication was sent so I used the email directly from mine. [continued below]....

..... A Molly responded. What transpire is a cat and mouse game. The seller uses all the same phrases on me that  I had seen others post about their poor experience on the Better Business Bureau site. I realize this is a game of phrases such as, "we are so glad you receive the wig but sorry you are disappointed," and "we'll help you solve the issue asap." And, of course, "This item is one of our best sellers. You're complete satisfaction is our top priority." Their actions say otherwise. The seller just wants the customer's money and once it is paid, they reluctantly refund, if at all. They know the strategy as they've been playing this game of bait and switch. Here is an excerpt of Molly's offer, even though I have firmly stated all I want is a full refund: 

"Your complete satisfaction is our top priority. In consideration of the long time and expensive shipping fees, I suggest we make a new wig for you at a great discount. I have consulted our manager, you only need to pay $50.00 for the new wig. And you also needn't pay the shipping fees, and we also give you a wig cap, and brush, and stand as a gift. So how do you think? I will try my best to help you." 

Well what I think is that I am then out of an additional $50.00 for another inferior wig. I declined the offer. But Molly replied with the following: "We do small business with slim profit margins. We have decided to send you a wig free which is a big loss for us. Please also kindly take our position into account."  I declined. The only way to settle this matter is for me to receive a refund of my full payment. 

Molly responds with how much she has tried to help me by negotiating with her manager, who has agreed to compensate me with $35.00, rather than my full payment of $126.00. And guess what, Molly says the manager agreed to let me keep the inferior wig. If I do not understand or accept this settlement well then I have to return the wig. The seller hasn't offered the return address for the wig at this point--still! 

Tiring of this cat and mouse game, I blocked Molly's email. I went to the website for Wigsis and sent them another message that I want my full refund. Here comes Daisy again with her response with the return address finally! The seller wants me to pay for the postage to return this item. It is my contention that the seller should provide the postage for me to do so. A series of emails were sent back and forth between me and Daisy. Daisy wanted me to look it up on UPS the cost of sending it back so she could tell her manager. The emails stopped and the seller answered to my claim on Paypal. They resorted to having Paypal tell me to return the wig. 

The seller gets the wig back from customers and then claims, "It is not in pristine condition," so the buyer is now out of their payment and has no wig either. The seller has the payment and the wig. I wonder how many times the wig I received has been sent to a customer and returned to the seller and sent back out. I would not be surprised if that is the truth. 

The return address is as follows:

Receiver: Miss Guo

Address: Room 1003, Huishang International Building, Shouchun Road, Luyang District

Hefei City, Anhui Province, China

Postal Code: 230000

The seller wants me to return the wig via UPS. Daisy added in her note that if I decide to keep this wig, they will refund me $70.00. This has been a drain and all could have been prevented by avoiding the purchase online. I have done much research on the internet to verify if this is a scam outfit. I read complaints about Wigsis on the Better Business Bureau, and on other websites too. This seller is a nuisance and how can they be stopped? I suppose they will recreate themselves over and over like a cancer metastizing. 

This isn't over for me as I have asked my credit card company to help me with this dispute. It appears even though I started the Resolution process on Paypal, it appears they are concerned about helping the seller with the chargeback. If I don't return the wig, the seller may prevail. But if I do return the wig, they will have it and claim it is not in pristine condition. I'm incensed about this dilemma. I think I should hang onto the wig and use it as evidence. I doubt the hair is even human and it is such an inferior product. Cannot be worn and it is not even worth $5.00 USD. So what is my next step? 

 

 

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This report was posted on Ripoff Report on 09/22/2017 09:51 AM and is a permanent record located here: http://www.ripoffreport.com/reports/wigsis/internet/wigsis-aka-wigservice-unethical-gameplaying-bandits-hefei-anhui-province-internet-or-nat-1401737. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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