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Report: #1378603

Complaint Review: Wild Blue Excede - New Braunfels, Texas

  • Submitted:
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  • Reported By: Nancy — New Braunfels Texas USA
  • Author Not Confirmed What's this?
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  • Wild Blue Excede New Braunfels,, Texas USA
  • Phone: 830-302-0139
  • Web:
  • Category: Media

  Wild Blue Excede, Poor installation, poor service, poor customer service, over charged for what I got. Installed Dish on top of my house by drilling holes in my roof. When I told them to disconnect, they told me, I had to take the dish down and dispose of it and then charged me $160.00 to disconnect because they said I had a two year contract. I can honor a contract, bu I cannot honor poor service. Installer could not even speak English where I could understand it. New Braunfels, Texas

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This is the worst internet service I have ever had.  The only reason I got them was because I was trying to bundle my internet bill, TV bill and phone bill all together thru AT &T.  I thought I was getting ATT internet and because I was out of their range, I got Wild Blue Excede.  Installer could not even speck English well.  He set Dish on top of my house and ran wire down the outside and then drilled hole thru the walls.  My service was never good and was out of service very often.  Call and coomplained several times and they finally sent someone out to work on it, but only after telling me I had to give them another $8 or $9/month for a service agreement or otherwise I would have to pay all charges.  Repair man came and told me it was not installed properly the first time and he got it to work, but after I was out of service for over a month and all the times in between.  I never received any credit for all the times I was out of service. 

I called today, 6-12-17, tod disconnect as we are selling our house.  I was told to disconnect, I would be charged $160 because my contract was not up.  I have to have a contract for crapy service or no service and then pay them.

Worst experience of my life and would never recommend them to anyone.  All t ime ripoff by AT & T.

This report was posted on Ripoff Report on 06/12/2017 11:29 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wild-blue-excede/new-braunfels-texas-78130/nbsp-wild-blue-excede-poor-installation-poor-service-poor-customer-service-over-char-1378603. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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