• Report: #839437
Complaint Review:

Wild Blue Satelite Service for Internet

  • Submitted: Wed, February 15, 2012
  • Updated: Wed, February 15, 2012

  • Reported By: Merlene — Goodwater Alabama USA
Wild Blue Satelite Service for Internet
Internet United States of America

Wild Blue Satelite Service for Internet Soon in April will be Excede Lies, all lies now they want us to "upgrade" to "Excede", a "NEW", better, faster internet service. Internet

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I have a 2 year contract with this satelite internet provider and the service personel are unknowlegeable, and in some cases just plain stupid! After about 4 hours, 4 hours!! of being put on hold and talking to stupid people, they have schuled a service call on the 28th of this month! over 3 weeks after the nightmare of getting a conversation with a manager, (who, by the way also wanted to go over the "steps" again.)   I've had phone service that is faster. I bought the "Pro" package @ $86.? a month! I never get up to the 1.5 MB service that I am paying for. The usual is 0.35kb, if i'm lucky!

Now. they really think i will upgrade to "Excede" and pay more?   PLUS, they want to charge a fee for this "upgrade."  I have already paid $200.00 for the equipment/installation,  $5.95 per month for the modem and a monthly service that they don't provide!  When this contract is up i will probably go back to phone line service @ $12.99 per month.

Only one thing she did, said i would recieve a month of "service?" free. But, really, i need service first to get a "free" month, i would think. Besides they have lied so much and did their damnedest to NOT HELP or give answers, or answer the phones or get me to a manager that I'll believe that, when i see it. Sorry service, lies and deceit. And really, really slow service to repair their own sorry eqipment that i am also pauying a monthly fee for them to keep up. 

This report was posted on Ripoff Report on 02/15/2012 08:34 AM and is a permanent record located here: http://www.ripoffreport.com/reports/wild-blue-satelite-service-for-internet/internet/wild-blue-satelite-service-for-internet-soon-in-april-will-be-excede-lies-all-lies-now-th-839437. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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