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Report: #520478

Complaint Review: Wild Tangent Wildgames - Internet

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  • Updated:
  • Reported By: cdc63 — Carpinteria California United States of America
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  • Wild Tangent Wildgames 18578 NE 67th Court, Bldg. 5, Redmond, WA 98052 Internet United States of America

Wild Tangent Wildgames HP Wildgames Unauthorized credit card charges, long subscriptions with no way to cancel, no phone support Internet

*Consumer Comment: Address & Phone no.

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I purchased an HP desktop computer in late 2007.  In early 2008 I clicked on a pre-installed Wildgames icon and played sample games with my 7 year old son.  To play more we needed to buy coins.  So I went to the Wildtangent website and bought what I thought was a ONE TIME purchase of coins for $6.99.  Several months later I looked at my bank statments and realized I was being charges $6.99 every month.  The only way this company allows CUSTOMERS to contact them is by e-mail....no phone support (first red flag).   Via e-mail I explained that I was not aware it was a subscription but they would not refund the charges.  By this time I paid for a full 6 months and tried to cancel throught their web site and could only do so if I bought the remaining coins on a ONE YEAR subscription!  They refused to cancel unless I paid this amount - unbelieveable.  And once cancelled I couldn't use the coins!  When I realized they were going to charge me for another 6 months of coins to officially cancel no matter what then I cancelled my credit card.  Present day:  I have two new charges on my NEW credit card for wildcoins - both charged within 2 weeks of each other - so its not for a monthly subscription at that interval.  I don't know how they got my new credit card number - this is incredibly devious of them and completely un-authorized.  I have files a dispute with my bank and have e-mailed Wild Tangent once again asking them to reverse the charges.  This is a nerly 2 year saga for buying what I thought was $6.99 worth of coins in early 2008!  I suggest HP's management sign up for these games themselves and see what they are promoting.  HP's customer retention is being damanged by these weasels at Wild Tangent. 

This report was posted on Ripoff Report on 11/06/2009 09:29 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wild-tangent-wildgames/internet/wild-tangent-wildgames-hp-wildgames-unauthorized-credit-card-charges-long-subscriptions-w-520478. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Address & Phone no.

AUTHOR: HPsuxALOT - (USA)

POSTED: Saturday, November 07, 2009
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