First the positive, since I have have Wildblue's services, I have had to call customer service way above average, and each person I have talked to was nice and polite. That's where the positive ends.
For the first four months after starting service, I had to call in every day due to problems with my service. Then the problems moved to billing. They do not mail out statements, and when I logged in to view my statements I was unable to. So I had to call customer service. So, from September 2012 to the first part of March 2013 everything worked and was just fine. Until last week. One morning I noticed I had no internet so I once again called customer service. He told me there was a credit on my account and the internet will be turned back on within the hour. So three hours later I had internet, so again I called customer service. This person like the last was nice, but said something was "weird" and placed me on hold, for 17 minutes. When he came back online what he began to say just completely caught me off guard. I had to ask him to repeat it.
I am on a fixed income and I pay all my bill on the first of every month. And I would call Wildblue every month to pay. So when this C/S man said, that I have had free service since September I lost it! Now there was no need to yell and scream at this man, he wasn't the problem and had no way to figure out what happened. So he told me to call back the next day to restart my service. So the next am I called and the young lady said I had to start a new two year contract. So I did and then she told me how much it will be, and now it twenty dollars more. I asked why and her answer was that was how much I was paying before. I told her it was more and she had no idea why. Now two days later I receive a package in the mail form Wildblue. It was a box with instructions on how to mail back my equipment. Then three days later I get an automated phone call from Wildblue stating that if I don't mail back my equipment collections will be taken.
And throughout all of this I am in a online college program. I received three zeros on papers that were due during all of this crap.
What kind of company does things like this? I just don't understand. Now IF Wildblue sees this and reads this, they will post a reply stating something like we are sorry of the trouble and what can we do to correct these things to keep you as a customer? My parents and about 11 of my friends and neighbors keep asking about my service because they need broad band internet, I might just begin a campaign against Wildblue and tell everyone to use HughsNet. Something to think about!
These are my experiences with Wildblue. You make up your mind if you want to sign up with them, in my opinion no, h**l no!