• Report: #948786
Complaint Review:


  • Submitted: Sun, September 30, 2012
  • Updated: Sun, September 30, 2012

  • Reported By: CountryGirl — River Falls Wisconsin United States of America
Internet United States of America

Wildblue Viasat I was lied to by several people -And they want me to pay for them , Internet

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I had the Pro package with Wildblue and was happy with it most of the time-minus the times I was knocked off during the working time because of weather.  I started getting where Internet Explorer could not display the page a lot of times.  I would call Wildblue and they would run through the the modem reset and then they would have a tech come out-at their cost. I have been a customer since 2006.  The IE page was still having issues. Wildblue  started to to talk about a better speed more and more. So I got interested.  I was told by several selling agents about the package for $49.99 and it was comparable to what I already had. I am handicapped and have a small part time job out of my home on the computer.   I needed certain downloads and upload speeds. Wildblue knew this as I said I have been a customer for 6 years.  I asked several sales people about I needed what I have if I am to change.  Yes, yes, yes the $49.99 package would work for you.  I thought great-I would have better speed and some money in my pocket to pay for my property taxes. Boy was Wildblue wrong. The package I need is $130.00 and I can't afford that.  I am getting warning and slow speeds several times and it has only been 2 months.  I had to go to the middle package and it still not good enough-the warning are still coming.  I asked to get Wildblue back instead of Via-sat and was told they closed that gate.  I need internet service for a job, but also why shouldn't I be able to enjoy the Web as well.  I am getting burned by this and I currently am looking for a new internet service.  I may have to pay more that what I am now-but I don't like to pay Liars!!  

This report was posted on Ripoff Report on 09/30/2012 03:09 PM and is a permanent record located here: http://www.ripoffreport.com/reports/wildblue/internet/wildblue-viasat-i-was-lied-to-by-several-people-and-they-want-me-to-pay-for-them-intern-948786. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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