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Report: #1111004

Complaint Review: Williams Comfort Air - Carmel Indiana

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  • Reported By: paul2321 — indianapolis Indiana
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  • Williams Comfort Air 1077 3rd avenue SW Carmel, Indiana USA

Williams Comfort Air Mr. Plumber Service nightmare Carmel Indiana

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I contacted this company earlier this year to clean and service my air conditioner. The service tech was very nice and sold me on their customer service. I was promised that they would contact me when it was time to do any preventative maintenance and service required for my heating and air units. In order to get the service, I had to pay for a whole year up front. I had not heard from the company by the end of November, so I contacted them. I received an email informing me that  they had not contacted me because they didn't have my email address. No one ever asked for or told me they needed my email address. I threatened to complain to the better business bureau if I didon't receive the service that I paid for and was immediately contacted by customer service. The representative informed me that they wouldn't get to me until the first week of February. I told the representative that that was too long and requested my money be refunded to me. She immediately found an open for the end of December. on the day of the appointment, I received a call an hour prior to the appointment asking if they could come early. I wasn't at home yet, so I informed them that I would be there at the appointment time. I missed a call from them 12 minutes before the appointment time to confirm again that I would be there.mi called them back 10 minutes later and was told that they had sent the tech to another appointment since I didn't answer my phone. I was then informed that the tech would get to me in a three hour window. at that time, I requested to cancel the service and to receive a refund of my money. I was put on hold for a minute and they immediately had a tech available to come right away. I cancelled the service due to my concerns with their responses. When I inquired about my refund, I was told that they would get back to me. I'm still waiting and I hope not to have to pursue legal action. I work in a service industry and would be fired if I treated customers the way I was treated. I will tell everyone I know to avoid this company at all costs and I reccomend that everyone that reads this does the same.

This report was posted on Ripoff Report on 12/27/2013 11:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/williams-comfort-air/carmel-indiana-46032/williams-comfort-air-mr-plumber-service-nightmare-carmel-indiana-1111004. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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