• Report: #912281
Complaint Review:


  • Submitted: Sun, July 15, 2012
  • Updated: Sun, July 15, 2012

  • Reported By: Ray — carlsbad New Mexico United States of America
Carlsbad, New Mexico United States of America

windstream Lies about someone currently working on fixing their broad band issue. I have been lied to for 3 weeks. Carlsbad, New Mexico

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I'll state first off that I am a former emplyee of Windstream. I was a network and a business technician for many years. Just to let you understand that I know what I am talking about here.

My broad band service has been creeping along at .50 megs or slower for weeks. I have call Windstream 2 times to report on this and both times they have told me there is a outage in your area and someone is working on it now. Then they said I would get a phone call whet it is fixed.

I never got a call. It still is not fixed and I can tell you NO ONE has worked on this at all. The DSLAM is in front of my house and I have not seen one tech working on it or the feeder cable for the DSLAM.

Windstream is all about a false image. They claim to provide  services that they either cant or are unable to maintain. I understand having problems from time to time. This is not that. Problems are continuous. They have bad cable feeding this DSLAM and their T1's have problems all the time.

I would change internet providers if I had another option.

This report was posted on Ripoff Report on 07/15/2012 06:46 AM and is a permanent record located here: http://www.ripoffreport.com/reports/windstream/carlsbad-new-mexico-88220/windstream-lies-about-someone-currently-working-on-fixing-their-broad-band-issue-i-have-912281. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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