Report: #977928

Complaint Review: WINE CHATEAU

  • Submitted: Tue, December 04, 2012
  • Updated: Tue, December 04, 2012
  • Reported By: JC — greenlawn New York United States of America
  • WINE CHATEAU

    Internet, New Jersey
    United States of America

WINE CHATEAU WINE CHATEAU SHIPS THE WRONG MERCHANDISE. WHEN YOU RETURN IT, THEY NEVER SEND THE CORRECT ITEM THAT YOU ORDERED. Internet, New Jersey

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Wine Chateau charges your credit card way before they ship your order. They regularly ship the wrong items, and when you return the item, they never send you the correct item, and refuse to issue a credit for the item.

I disputed the charge with my bank as I paid by debit card. The bank contacted Wine Chateau, and they said the item was replaced, when it wasn't.

I called them 3 times asking them to replace the returned merchsndise. I was told by 3 different customer service reps that the correct item would be sent out within a week. It never was.
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This report was posted on Ripoff Report on 12/04/2012 01:43 PM and is a permanent record located here: http://www.ripoffreport.com/reports/wine-chateau/internet-new-jersey-/wine-chateau-wine-chateau-ships-the-wrong-merchandise-when-you-return-it-they-never-sen-977928. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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