Complaint Review: WineChateau.com
WineChateau.com Saurabh Abrol, CEO Won't replace broken bottle of liquor sent to home Metuchen, New Jersey
*REBUTTAL Owner of company: Official Wine Chateau Response
*UPDATE Employee: BS
No bottle, but by Tuesday, Dec. 20 I got the mailing label to return the broken bottle. I wrapped the package immediately as instructed and arranged for package pick-up on Wednesday, Dec. 21 and it should have arrived by the next day (only travelling from Maryland to New Jersey). No response for a whole week, so I called the management offices rather than customer service on Wednesday, Dec. 28. Received an apology for the delay and was told the replacement would go out that day and I would receive it today, Dec. 29. Not only has it not arrived, but I haven't even gotten an email verifying it has shipped.
Their website promises that all shipments are insured and that they take the headache out of online shopping. I have had nothing but headaches for weeks now trying to get them to honor their promise to replace broken bottles.
This report was posted on Ripoff Report on 01/03/2012 04:41 PM and is a permanent record located here: http://www.ripoffreport.com/reports/winechateaucom/metuchen-new-jersey-08840/winechateaucom-saurabh-abrol-ceo-wont-replace-broken-bottle-of-liquor-sent-to-home-metu-817472. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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