Report: #994561

Complaint Review: Wireless Zone

  • Submitted: Thu, January 10, 2013
  • Updated: Sat, February 16, 2013
  • Reported By: NOT HAPPY — Thibodaux, Louisiana United States of America
  • Wireless Zone
    Southland Mall, West Park Ave
    Thibodaux, Louisiana
    United States of America

Wireless Zone Complete Rip off, Do not buy the Insurance either! Thibodaux, Louisiana

*General Comment: situation

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Wireless Zone Complaint

Right before Christmas, I visited a Wireless Zone in Southland Mall, Houma, La, not understanding that they were not an actual Verizon store, idk maybe it had something to do with the official Verizon logos splashed all over the kiosk, Verizon shirts, etc. I was just getting off of a two year contract with Verizon that ended Christmas Day. Because it was two days before Christmas and my 2yr existing had not ended, they were unable to extend my contract, therefore giving me new numbers and a new account. I stood at this kiosk for 3 hours while the simplest of tasks were bludgeoned through and this is what happened, as I found out after 3 more visits and 3 more phone calls with Adrian, the manager.

Lesson 1: If the salesperson SEEMS incompetent, he probably is. Don't give him your business. If simple tasks cannot be completed, RUN. YOU will be paying for his mistakes.

Instead of extending my contracts, I was given new service- I paid in full for all of this for the convenience of having phones on Christmas day. I paid $100 for one smart phone, got another one free, and kept an existing phone. I paid $150 for 2 yr insurance plan. After Christmas, when I called to transfer my original Verizon numbers, I was informed that I would be paying early termination fees on all the new numbers if I wanted my old numbers. I gave up the old numbers and started fresh.

Lesson 2: They are relying on YOUR general incompetence (i.e. Christmas rush, waiting to file claims, etc.) to make their money. Dont buy big items the day before Christmas. Research complaints before you buy.

Six months later, smart phone is left on top of truck and subsequently run over. Insurance claim filed, but ONLY after countless tries to find out exactly with insurance company you are dealing with! Simple searches on websites came up with the same message- number not found. Turns out, WZ has a lot of insurance companies that handle their claims, and even WZ employees are not sure which companies to turn you to in the event of a claim. It took several attempts with the employees themselves to get the correct one! Claim filed, paid $75 deductible. Turns out that $150 for insurance up front was for.durh I still dont know, but apparently I did not read the fine print, as they told me over and over.

Got the new phone finally, 3 mths later it stops charging. Guess what, Im out of my 90 day warranty (most things I buy have a 1 yr manufacturers warranty?) and they want ANOTHER $150 deductable on a 2nd claim- as I signed in the contract that I was given at the end of the 3 hrs in Christmas mall traffic- remember that day? 3 hours in the mall waiting for them to SIGN ME UP, turns out Id signed anything to get the hell out of there. Im happy I didnt sign my house or car over, or hell, one of my kids!

Oh they did offer me another option of some sort of $275 hold on my account for some reason. So were totaling already at $100+ phone purchase at signup, $150 insurance, $75 deductible on first claim and they want $150 deductible on a second claim or $275 hold for something else?? First of all, who has multiple deductibles? And at this point, I have paid the full price for the phone or close to it, and the phone I would have been sent would be verified as working by whom? What if something had happened to that phone? Had I bought the phone outright, I cant imagine I wouldnt have a one year warranty on itas does every other electronic device on the planet.

Lesson 3: Stay away from kiosks! They are paying for easy access to you, i.e. your walking path, which means they are charging YOU more as well.

Bottom Line: Wireless Zone and their insurers are one shady operation, and have made me aware that all mall kiosks are the devil. 
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This report was posted on Ripoff Report on 01/10/2013 11:36 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment


AUTHOR: broke - (United States of America)

Let me start off by saying I have no idea whether the WZ (Authorized Retailer of Verizon Wireless) is or is not shady. But I do want to help and clairfy a few pieces of information to shed light on the matter.

1.  Insurance:  Asurion is the insurance company for Verizon Wireless.  You pay a $$$ monthly, and a deductible for the phone (retail value determines this typically). 

This process is straight forward, and you deal directly with Asurion, and if anything arises you deal with Asurion.

2.  Wireless Zone Insurance:  The parent company made an in house program, that essentially makes them money.  The program is a rip off, for the store and the customer.  Most people don't take the time to understand it or read it but its grossly unorthodox.

If you got this--your gripe should be with WZ Corporate designing a greed driven program to screw the customer and the store owners.

3.  $150 deductible.  Guessing from this you had a smartphone, Android, or something comprable.  The retail price of the phone was propbably somewhere between $500-$700, if your model is still current you can go on the Verizon Wireless website and check retail.

4.  All the information.  VZW requires all your personal info and then some, for an Authorized Retailer in order to gain access to you, the consumer's account, the security measures are extensive.  If you don't have the info, they cannot see you account, cannnot access your account, cannot get you a new phone, etc...

In short WZ is a franchise.  There is a parent company who gets paid, and the individual store owners pay for everything.  Its a tremendiously horrible business model, and the parent company does not support the store owners, blames them for an upset customer.

In your situation, your concerns are valid, but the store is not the one to address all of them.  The store rep should have fully explained to you insurance, options, etc...  If they did not, shame on them, they are at fault for not properly disclosing to you as a customer.  The switcheroo, definitely the store's issue.

But the insurance, if its Asurion, the insurance company receives the $150 deductible and provides the phone.  If that phone has issues, the insurance company is the one to resolve that.  Unfortunatly they typically issue out refurbished devices, and give a short warranty period.  Sadly, that is standard across the board. Asurion provides insurance for all of the main and secondary carriers.  They make their money off your fees, and fixing up your old device you sent back and reissuing it.

If the insurance is WZ in house, call corporate and reem them out for making a greed driven scam to take money from customers.  They created it, not the store.

The kiosk thing...the mall may not have been leasing in-line stores, or had another reason.  Sadly the kiosks cost about the same if not more than a store, less space, and you are floating in the middle of massive chaos.  The store owner hangs solo, finding a retail spot to lease, has to negotiate the lease on his/her own, and had zero support from the parent company.

Situation resolution:  Contact Asurion about any insurance claims directly.  Contact WZ Corporate if the insurance you paid for is WZ.  

Always keep your old phone, if it works, as a backup in case your new one gets destroyed.  That way you can reactivate it. 

Technology is moving so fast, the phones change monthly, at $500-$700 on retail.  Its expensive, and its desposible.  CDMA phones cost more, ie Verizon Wirless vs. GSM T-Mobile or AT&T.


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