Report: #746669

Complaint Review:

  • Submitted: Tue, June 28, 2011
  • Updated: Thu, July 14, 2011
  • Reported By: Pam — Dublin Ohio United States of America
    2808 Tracy Lynn Court
    United States of America Wizard Wood Wands Make the wand that I ordered magically appear Panama City, Internet

*Author of original report: Wand Delivered

*REBUTTAL Owner of company: Wand Delivered

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Placed an order on 4/24/2011 - it is now 6/28/2011  and the wand has not been delivered.  The site quotes a 4-8 week delivery time.   ONE email was answered indicating that the wand would ship on 6/20/2011 and that I would be emailed with the tracking number.  6/20/2011 has come and gone and still no tracking number, no wand and no responses to multiple emails.
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This report was posted on Ripoff Report on 06/28/2011 06:09 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Wand Delivered

AUTHOR: 43016 - (United States of America)

Wand was delivered on 7/12/2011 - aprox 11 weeks from the day it was ordered.   It is a nice quality wand and can be personalized - also, the packaging is clever.  

My only complaint was the delivery time.  I understand that the owner hand crafts them herself BUT, a better practice would be to set proper expectations when someone places an order and to not charge a customer until she is ready to make their wand - it comes across as suspicious (at best) accepting money so far in advance.  

Because Paypal is the method of payment, a buyer complaint would not be accepted in my particular case, as Paypal  only accepts disputes made within 45 days of the purchase.   

Would I purchase again?  No - it wasn't worth the headache.  Sorry.
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#2 REBUTTAL Owner of company

Wand Delivered

AUTHOR: Magix - (USA)

Sometimes crafting takes longer than expected. These are handmade products. With only one person making them one at a time, it is hard to get everyone their wand in the time frame they want it, especially around events such as new Harry Potter movies when the request forms are stacked five inches thick. During this time I was working a fulltime job during the day and crafting wands on the weekend - but that was not enough time to keep up with the volume of orders. I have taken the risk of quiting my job to dedicate my time to fulltime wandcrafting, so orders should be filled faster in the future. There was a lot of miscommunication involved in this instance. Emails were not being received on both ends.

Customers wand has been received, tracking number 9101 7850 9140 1120 9273 04.

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