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Report: #1355135

Complaint Review: Wonder Hearing Aid - Las Vegas Nevada

  • Submitted:
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  • Reported By: Stephen — Wanatah Indiana USA
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  • Wonder Hearing Aid 830 S. Rainbow Blvd Las Vegas, Nevada USA

Wonder Hearing Aid Company added an upgrade charge to purchase of hearing aid. Plus the thing broke in less than a month. Las Vegas Nevada

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On January 13, 2017 I recieved a hearing aid from Wonder Hearing aid I had purchased thru the internet.  I purchased this from an add on Facebook listing a hearing aid (amplifier) for $19.95 special deal.  I ordered one on line.  When I looked at my credit card history, the $19.95 listing was their plus an upgrade for $58.85.  

When purchasing this unit, I recall nothing about an upgrade or a final bill of almost $80.00.  they also sold me some type of buying service for $5.00 a month that i did not request.  I called the company and they cancelled this part of the purchase.

I started using the unit of Jan. 14 and it worked as I expected for a hearing amplifier.  Then on Mon. January 6, the unit started squeeling when I turned it on.  It had not done this before unless the mic was too close to the speaker.  I tried ever poition and it still squeeled.  The next day, I tried it again with same results.  I have a temporary hearing problem so I had my wife call the company and they said it should not do that and there was not warranty.  

I admit I had not read the terms and conditions.  And apparently there is not warranty, which I can accept.  Although that is a poor way for a company to do business and I would never recommend them to anyone.  

The main complaint is why was I charged an upgrade fee.  I am sure they slipped it in when filling out the order for the unit, but I was never given a final cost before I hit submit, which should be illegal.

This report was posted on Ripoff Report on 02/09/2017 03:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wonder-hearing-aid/las-vegas-nevada-89139/wonder-hearing-aid-company-added-an-upgrade-charge-to-purchase-of-hearing-aid-plus-the-1355135. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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