WONDERSHARE Software Mobiletrans Trial Product misleading china Internet

Hello,

Thank you for letting us know of your frustrations, it is how we can make ourselves better. Also, I'd like to apologize that you were dissapointed with the free trial version of MobileTrans. 

My name is Kayleigh from Wondershare, and I would like to help clarify this situation. 

MobileTrans is unfortunately not a free product, the free trial version only allows users to transfer contacts to a destination phone (as you can see from the restriction popup window when using the trial version). The trial version is designed to show how the phone to phone transfer or backup then transfer process (if you have but one device at hand at a time) works to help you decide whether this product is right for you before having to pay. If you wish to transfer more (be it from backup or from an old phone to a destination phone), you do need to purchase the full version.

Regarding the misleading advertising, could you kindly let me know where and what ads you saw before you used the trial version of MobileTrans? That way we can review the copy to improve communication.

You had but one phone at hand (S3) and  weren’t in an old phone to new phone transfer scenario? If you wish to use the backup and restore feature on a daily basis, MobileGo would be a recommended product instead of MobileTrans.  There must have been some messages misread  that caused the misunderstanding and I would appreciate that you can send further details at customercare@wondershare.com or simply reply to this response, I will see how I can help immediately.

Thank you, 

Kayleigh