Report: #971026

Complaint Review: Wondershare Video Converter

  • Submitted: Sun, November 18, 2012
  • Updated: Mon, February 18, 2013
  • Reported By: Linda — Ames Iowa United States of America
  • Wondershare Video Converter

    United States of America

Wondershare Video Converter False advertising, complete rip off Internet

*UPDATE Employee: Wondershare Customer Service Responds

Show customers why they should trust your business over your competitors...

Wondershare advertises a free trial to convert 10 video files in one format to a second format. Each of the free conversions will run in under 5 minutes to convince the user how fast the process can be. Once you get to the end of the trial, you can continue to use the program, but now the process takes several hours.

I was convinced how good the product was and all 5 user reviews posted gave it 5 stars out of 5, so I paid for the full version of the program online. Once I received the registration code, I ran the program again using the code, and tried to convert one of the files I had just previously converted for under 5 minutes.

The timer that came up now said 1 hour and 20 minutes! This was a total rip off! I immediately filed a report online through their website asking for a refund, but did not even receive an acknowledgement of the complaint as most customer service sites will do.

I hope other people will be smarter than me and check this Ripoff Report web site before they purchase the product. I intend to spread the word however I can.
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This report was posted on Ripoff Report on 11/18/2012 02:17 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Wondershare Customer Service Responds

AUTHOR: Teresa - (United States of America)

Good day, Linda ! We would like to express our sincerest apology regarding the unpleasant experience that you have been encountering with our program and service.

As international software provider, Wondershare have 10 years history and win reputation overseas, and we believe that nothing is more important than making our customers happy.

In response to the points you raised in your comment:
1. The trial version and full version do not have function difference honestly.
2. The conversion speed are influenced by many factors: computer configuration, current CPU working status, other application interfere, output format to convert etc.
3. We promise to respond every e-mail from users within 24 hours. It is possible that there is e-mail missing due to Internet or system glitches.

Would you tell us which OS you purchased (Windows, Mac), and which version number you are using now?

We are sure to provide some suggestions for you, and will not hesitate to refund if there is no solution. You can contact us again here to tell us your concerns. We would be more than willing to serve you.
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