Complaint Review: Wondershare
Wondershare Products are bogus and their idea of customer service is sorely lacking. Run, run as fast as you can to someone in this country who you can trust! Internet
*Author of original report: Wondershare Customer Service update
*UPDATE Employee: Wondershare Customer Service Responds
Silly me, I spent more money on them! This time, in October, I spent $75.95 on a product entitled Wondershare Video Converter Ultimate for Mac and, wouldn't you know it....I experienced the same problem.
I contacted them via email and, after several attempts and, even after going to the Apple store for assistance (at their suggestion) I was no closer to being able to download the videos. I asked them to provide a phone number since communicating with them via email was unsuccessful. Another email arrived which indicated they don't offer customer service via telephone. That was my last clue...this company is a big ripoff and I'd highly recommend you not go anywhere near this company. The only addresses indicated on their website are in China, Japan, and Germany.
Run, Forrest, run!!!
This report was posted on Ripoff Report on 11/19/2012 09:54 AM and is a permanent record located here: http://www.ripoffreport.com/reports/wondershare/internet/wondershare-products-are-bogus-and-their-idea-of-customer-service-is-sorely-lacking-run-971304. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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